Stoneacre Blackburn Reviews Summary

Customer Service

Pros:

• "Having just bought a new car from Stoneacre Blackburn I would like to state what a good experience I had."
• "Booking the inspection with head office was great, they are always nice."
• "Excellent experience from start to finish."
• "Chris is an asset to the team. Amazing customer service, so friendly, knowledgeable and fantastic communication."
• "Nathan was amazing Today. He helped me no end with the motability scheme."
• "I was early for both appointments, and was happily seen before my scheduled time."
• "Fantastic, easy and stress free experience at Blackburn Stoneacre getting our brand new Sandero."
• "Kelly from Stoneacre Blackburn on service desk was brilliant. So helpful."

Cons:

• "Once I arrived at Blackburn branch, the guy over at the reception didn't inspire any confidence, I had to ask whats next to get a word from him."
• "Terrible customer service from start to finish."
• "I have used StoneAcre Blackburn for two years for service and mot. Very poor service."
• "The female service desk manager was rude and ignorant, had no care or consideration of my plight."
• "Poor customer service. No call backs from Chris when promised."
• "They seem to have removed my review!! WORST GARAGE I'VE EVER BEEN TOO."
• "Whilst looking for a new car, constantly got harassed from pushy salesman even though I had told them I was just looking."
• "Thia review is on behalf of my Sister Ms ojo im giving this review to a very important and hard-working good customer service sales executive Shaun and Bm Scott."

Quality of Service and Repairs

Pros:

• "My daughter bought a used Renault last week, Jonny and the team were really friendly and professional."
• "Fantastic service! I dealt with David, first on the phone and then came in for a test drive."
• "Very positive experience overall. Great service from Mark at the cleckheaton branch especially with the after service."
• "My car has had a few issues and had to keep coming back. Kellie on the service desk has been amazing keeping me up to date all the way."
• "Service reception spot on, my Renault Capture had its 12 month service for a very reasonable £160."
• "My car was taken to Stoneacre following a road accident and I don’t think it could have gone to a better place."
• "Kept me inform by email and phone over the appointment."
• "Brilliant experience at Stoneacre Renault today, Scott really looked after us and sorted us the best deal."

Cons:

• "A month later nobody called or emailed me so I called back. This is not my only bad experience with this branch."
• "When I arrived to collect my car, two cosmetic parts were missing (radar cover and part of boot lining)."
• "I booked in my car for repair as the services for my wife's car and mine were done there, they bounced the booking back two weeks."
• "The handbrake was defective and wouldn't hold. They ignored this and said it was fine!"
• "I have been with stoneacre two years now If I have a problem they always sorted it out there pay assist payment plan s are brilliant just one problem."
• "Took my car for it's 1st service at the beginning of April 22, was told it needed some warranty work doing but they didn't have the parts in stock."
• "I contacted this branch with a very simple query. It took 4 days of emails and phone calls and still I could not get the information I needed."
• "I have just purchased my first electric car, a Corsa e Griffin, and my dealings with Stoneacre Blackburn (Vauxhall) has, from start to finish, been excellent."

Price and Finance

Pros:

• "Excellent experience, every member of staff was friendly and helpful."
• "Fantastic, easy and stress free experience at Blackburn Stoneacre getting our brand new Sandero."
• "Mark Cheater has been fabulous throughout this process and Alex who dealt with the finance side was very patient with me."
• "brilliant experience! Came in looking for my first car on finance with Johnny. After a few hurdles we managed to get one in the end."
• "My daughter bought a used Renault last week, Jonny and the team were really friendly and professional."
• "Absolutely superb,I went in fully tooled up with my deposit and was told that due to price changes,I could put the money away!!"
• "A wonderful experience with this dealership. Honest guidance and everything explained throughly - I couldn't be happier with the service I received."
• "We had a fantastic experience dealing with Jonathan at Renault Blackburn. Friendly experience did exactly as they said they would."

Cons:

• "Was also overcharged several hundred pounds on my finance."
• "Another bad experience - I was booked to an invitation-only sales event here but once I arrived the salesman was showing me website stock."
• "And the valet was terrible."
• "At 12 9% APR, you are best to get your money from elsewhere."
• "What a disappointing experience at Stoneacre Blackburn Branch. I really thought after the experience I had with my previous car that was totally lacking in clarity and honesty, this time would be different."
• "To the potential customer: I'm not saying avoid this place, just be careful what they add to your quotes and purchases."
• "Been in today to buy a different car. And come away with a nice range rover evoque. Ryan went out of his way to ensure I got a good deal."
• "I would highly recommend Blackburn Stoneacre when deciding on a vehicle, the whole process was fast and stress free."

Vehicle Selection and Availability

Pros:

• "Just purchased a new Renault. Such an easy process from start to finish."
• "Just purchased a car from Stoneacre Blackburn, I have to say Chris is an asset to the team. Amazing customer service."
• "Excellent and very friendly service! Bought a Dacia Sandero (a wonderful car considering its unbelievably low price) from Mark."
• "WE ordered our new Sandero in December. Because of the world wide lack of chips it only arrived at the end of June... no fault of Stoneacres Blackburn."
• "Bought a Renault Clio from Stoneacre Renault Blackburn. Great experience even though I didn’t manage to test drive the exact model of car I was looking for."
• "A wonderful experience with this dealership. Honest guidance and everything explained throughly - I couldn't be happier with the service I received."
• "Stoneacre made a mistake when booking my car in for a service, upon arriving I was told to come back another day despite having had to take time off work."
• "Picked up my new Mokka last week. I dealt with the Sales Manager, Dave he was friendly, knowledgeable and really helpful."

Cons:

• "May 2023 I bought a new pre registered vehicle from here.I was told the user manual service booklet and infotainment manual would be forwarded in 3 or 4 weeks."
• "I recently purchased a Renault Megane E-Tech from Stoneacre Blackburn. I dealt with Cam who was extremely helpful from the test drive right through to the vehicle handover."
• "What a disappointing experience at Stoneacre Blackburn Branch. I really thought after the experience I had with my previous car that was totally lacking in clarity and honesty, this time would be different."
• "I was struggling for months with a car which was too expensive for me now, I came in to see if we could change that and spoke to Johnny, who was amazing."
• "Been going to Stoneacre for a number of years now and changed my car a few times."
• "Once again Jonathan Parkinson has provided the most problem free, speedy and attentive service."
• "A very big THANKS to Chris at Stoneacre Blackburn. Took my old car in, in the morning and drove away a new one by tea time same day."
• "The actual buying a car experience was good & informative."