Address: Fields, Cheshire Rd, Lincoln LN6 3SR, United Kingdom
Phone: +441522522097
Rating: 4.8
based on 559 reviews.
Customer Service
Pros:
"Brilliant service, Chris couldn't have been nicer or more patient."
"Ben and Chris and Jack, and everyone at Listers Toyota were extremely helpful, making our purchase of our new Toyota seamless and stress free."
"Pre-sales and after sales Ben has been very approachable and co-operative."
"Both Charlotte and Chris then clarified the basis of the sale. They were both attentive, enthusiastic and never eliciting any pressure."
"I had the pleasure of being looked after by Sam - very friendly, knowledgable and nothing was too much trouble even when I had lots of questions - a credit to the Lister's team."
"Throughout the purchase, Ben remained transparent, efficient, and never pressured me."
"The people there are very accommodating, attentive and really make the effort to help you decide what car is the best fit for you."
Cons:
"I drove from Birmingham to view a GT86 on assurance from the dealership that it was a great car and I would 'struggle to find a nicer secondhand vehicle'. I loved it, purchased it, and then they turned around and told me I couldn't have it because they had found some issues."
"Not happy with the car as I thought Toyota Approved shouldn't have come with dents and multiple starches without checks and repairs."
"After driving for a few days I noticed my car (which is the JBL spec) has a rattle which turned out to be a blown speaker. Listers has this in a fixed in no time!"
"I had to call repeatedly to get responses, most times I was told they would call me back and never did."
"I have changed my review from 5star to 1. After a year with my Rave 4 I returned to have my first service... They ruined the car and gave me a hired car until they got the parts in stock."
"Staff all seem very pleasant, but so too can be the devil! Sales technique/s are evidently pre-historic... Special requests were not actioned, nor informed they were not actioned come point of collection."
"I don’t usually get this annoyed but today truly frustrated me. I went in to have my windscreen resealed, as they had sold me a car with a leaky windscreen... No one had bothered to inform me that they wouldn't be able to complete the job."
Communication
Pros:
"There was also a reassuring follow up phone call a few days later."
"Jack kept us informed of expected date of delivery, which was kept to, and was always polite and helpful."
"I was kept informed of how my car was going and there were no issues."
"No problem, and I was kept informed throughout."
"Sam the salesman was excellent from start to finish, keeping us up to date with the progress of the delivery and the preparation of the car."
"After ordering, I was kept up to date with the delivery date very well, and even though the date did get pushed back (not the dealerships fault) I really can’t complain about the service!!"
"He followed up with an email later that day and the following day to make sure I was happy with the car."
Cons:
"We rang on 5th January and explained in length what we needed and the lady (receptionist?) said they'd call back the next day. Of course they didn't..."
"I had to call repeatedly to get responses, most times I was told they would call me back and never did."
"Usually a very hood service at Toyota but this time such a long wait for a new car."
"I don’t usually get this annoyed but today truly frustrated me. I went in to have my windscreen resealed, as they had sold me a car with a leaky windscreen... No one had bothered to inform me that they wouldn't be able to complete the job."
Sales Experience
Pros:
"I really enjoyed the experience and would definitely go back for my future car."
"Brilliant customer service from all staff especially Sam Lowth, that looked after us whilst buying a car."
"Great experience again - third time purchasing a car from this branch."
"Would be more than happy to recommend the team at Listers Toyota Lincoln, to anyone."
"We have just purchased a new Toyota from Sam at Listers Toyota Lincoln and have had the best experience of buying a car."
"These people know how to treat their customers."
"I thoroughly enjoyed the process of purchasing my first car from Chris at Toyota."
Cons:
"Not happy with the car as I thought Toyota Approved shouldn't have come with dents and multiple starches without checks and repairs."
"The car does not meet the condition and requirement for approved used car market by Toyota."
"Staff all seem very pleasant, but so too can be the devil! Sales technique/s are evidently pre-historic... Special requests were not actioned, nor informed they were not actioned come point of collection."
"We found them expensive and persistent, so bought a Yaris elsewhere."
"I don’t usually get this annoyed but today truly frustrated me. I went in to have my windscreen resealed, as they had sold me a car with a leaky windscreen... No one had bothered to inform me that they wouldn't be able to complete the job."
Vehicle Quality
Pros:
"The car is amazing smooth to drive, the interior is spacious and modern with all the gadgets you could ever want."
"I am very pleased with my new purchase and look forward to driving round with roof open on my Aygo X Air Edition."
"My Toyota yaris GR cross is performing wonderfully, im living the dream 🥰"
"The new Automatic CHR exceeds our expectations and has put excitement back in our lives."
"Absolutely love this car! So stylish, smooth and comfortable to drive with simple to use in car technology."
"Recently took delivery of our new Aygo, which is a great car."
"The car is amazing smooth the cabin like an airplane."