Address: Penzance Dr, Swindon, SN5 7RX, United Kingdom
Phone: +441793421555
Rating: 4.3
based on 137 reviews.
Customer Service
Pros:
"Thank you for making the process an enjoyable and easy one even these unusual circumstances!"
"It's always a pleasure dealing with Michelle as you know she's always got our best interest in mind."
"Big thanks to Mollie Hawker who was very helpful and efficient keeping me informed throughout the whole process."
"Thank you to Dom at Fish Brothers Toyota (Swindon). I can’t speak more highly of the wonderful customer service I’ve received from you."
"The service throughout was fantastic and couldn’t recommend them enough, not just during but the after care as I’ve had phone calls since asking how I’m getting on with the car."
"Great customer service."
"Michelle is always so helpful, kind and professional."
Cons:
"The first person took my deposit in September, but did not order a car, nor send me any paperwork."
"Worst Experience. Never trust on the words of the staff. Wasting customer time with fake commitments."
"Clearly Fish Brother Toyota only provide good service as and when it suits them."
"Have phoned them on a couple of occasions, and been redirected to voicemail."
"Mediocre customer service from the sales team which put us off buying a new Toyota CHR."
"This 'short wait' ended up being 30 minutes, with numerous customers arriving and leaving before I was seen to."
"Left a message, but no-one can be bothered to return my call."
Car Purchase & Delivery
Pros:
"Bought my fourth car from them and outstanding service."
"The car was delivered on time with all promises made."
"Car came out bright shining and new with a full Valet."
"Then the good news finally came that my car had arrived, however, was told that due to the delay in vehicle production they had sent a slightly updated model."
"I've had my new 2021 yaris hybrid for a couple of weeks now really pleased with it amazing amount of miles per gallon and is lovely to drive."
"Picked up an Aygo from them just before Christmas. Very straightforward and friendly and really pleased with the new car."
"We dealt will Mollie when we bought our car. Everything went smoothly."
Cons:
"I'd give it 0 stars if I could - DON'T BUY A CAR FROM HERE."
"Upon collection we were told the vehicle had failed it's hybrid health check, with no clear explanation as to why, we were just told to drive the car for 300 miles and bring it back for retest."
"Had the brand new car two months & it's been back in the garage every week since I've owned it (7 times)!!!!"
"Arrived for a pre-arranged test drive appointment. Told salesman would be with us soon. 20 mins later, no sign of him and no update from receptionist."
"Unfortunately my experience was very bad. Was looking to buy a new car, had an appointment with a salesman, Dominic, straight from work. Got there at the agreed time and was left waiting at the front for approx 30 minutes only then to be told that Dominic wasn't there."
"They sold me the car promising me Apple Car Play that doesn't work."
"I took delivery of my new car in March 2023 and was only given 1 key and was told I would be sent the second key once available."
Vehicle Service & Maintenance
Pros:
"Took my Prius in for service today, the welcome from the staff was great, I was able to work on my computer while the service was done and was supplied with coffee."
"Had nice coffee and biscuits while waiting for car."
"The car was serviced and all the information from Luke was transparent nothing catchy or hidden."
"Lovely Service & MOT at this dealership."
"Hi all in the service side thanks for servicing my chr today replacing a broken clip underneath no charge."
"Came in for a full service, which was great, fitting me in with only a week's notice and was completed by 12pm."
"Faultless service from start to finish."
Cons:
"As a Mechanic and Toyota dealer, doing like this to a customer is not trustworthy at all."
"Upon collection we were told the vehicle had failed it's hybrid health check, with no clear explanation as to why, we were just told to drive the car for 300 miles and bring it back for retest."
"I visited twice for my toyota hybrid car MOT and servicing. I was really disappointed both time with work done by mechanic."
"On servicing side, failure to recognise and rectify basic fault of screen wash misdirecting and jetting water well beyond passenger side."
"Lousy Toyota service centre. Car breaks downs in less than 5 months post gold service."
"I put my chr for the 2nd service last month, it should include change the car key battery. But the car show me key low battery today."
"Most disappointed to hear Toyota response to lacquer peeling issue on my daughter’s Aygo."