"As a buyer I feel the respray has been done to a good standard and to most people you wouldn't notice."
"The car was great and we were able to take it away the same day."
"The car itself is superb, was a fair price and, being Approved SEAT, comes with much more peace of mind than if buying from a car supermarket."
"Sheldon really did a great job of keeping in touch every step of the way and the car was immaculate when I picked it up."
Cons:
"Most body panels have been resprayed which was checked by another dealer and confirmed."
"I am now stuck with a car that has been resprayed which includes respray to the bumpers, petrol cap and doors."
"Purchased a 69 plate Mercedes A-Class from these guys and drove the car back all the way to Leeds to discover both passenger wheels severely buckled and unsafe to drive."
"I am extremely annoyed and upset that I went to an approved SEAT used car dealer and hadn’t been made aware of the issues."
Customer Service and Support
Pros:
"Excellent service at Snows Seat, Salisbury. All the staff are professional and helpful."
"We were greeted upon arrival by Martin but all the staff were friendly."
"I'm very happy with the service I received from Sheldon."
"The service over the phone to understand, book and confirm work on my car was excellent."
Cons:
"It has taken me nearly a year to try and resolve the issues with my SEAT IBIZA which has involved countless emails and telephone calls."
"Currently dealing with anyone from SEAT UK and SEAT at Salisbury has proven to be very stressful, no communication between anyone."
"I would have no hesitation about using the garage again in the future."
"The service I received today from both Martin, Tony and the team. Thank you so much for all your help and I would highly recommend."
Transparency and Honesty
Pros:
"Neil Garrett for not following the trend and allowing me time to make my own mind up without pressure."
"I would recommend Snows SEAT if you want great service and a reliable car."
"Sheldon was great, from that point on he searched for the right car."
"From the initial enquiry through to collecting my new car, Sheldon Laing was extremely helpful, polite, knowledgeable."
Cons:
"I believe as a car dealer it is their duty to inspect all vehicles they sell and to be honest in the sale of the vehicle."
"When I purchased the vehicle I contacted SEAT in Salisbury to confirm the vehicle was in good condition as I was travelling from Brighton to view the vehicle, I explained that I didn’t want a waste of journey travelling so far."
"I was utterly disgusted at the blatant chauvinistic and ignorant attitude of the salesman."
"The salesman lacked basic customer service skills. His style of selling was poor, and he was terrible at explaining anything."
Pricing and Value
Pros:
"The car itself is superb, was a fair price and, being Approved SEAT, comes with much more peace of mind than if buying from a car supermarket."
"Sheldon really did a great job of keeping in touch every step of the way and the car was immaculate when I picked it up."
"The service I received from the team was fantastic. Barry was exceptional and took me through the process of getting a new car smoothly and very quickly."
"The purchase was extremely quick and efficient. Will definitely use this dealership again in the future."
Cons:
"Charged £1.1k for service, MOT, and change of brake pads and discs - this is a 3yo car. Eye-wateringly expensive and for this reason I will absolutely not be returning."
"The only thing that I was very disappointed with was finding out that the catalytic converter had failed after only doing 56,000 miles."
"Car back for warranty work for the third time, water ingress from front wheel arch into passenger footwell."
"I had a terrible service at this garage in Autumn 2019."