"Amy couldn’t have been more helpful and knowledgeable."
"Jack was a great person to deal with! Always cheerful, happy to help and knowledgeable."
"Lukasz is incredible staff member, a true asset to the dealer."
"Will is brilliant, super knowledgeable and helped with everything."
"Andrei led me through the process with great understanding."
"Coraline made us feel very welcome when I arrived to collect my new car and took the time to show me the new features and answer any questions I had."
"Kayleigh made it so easy and trouble free for us."
Cons:
"In my experience, don’t waste your time with Listers Toyota Grantham and their incompetent sales department. Do yourself a favour and go elsewhere."
"The damage to the seat from my experience with various Porsche and Aston is a £200 fix by a Mobile Specialist, clearly she was either unaware or simply unwilling to remedy the issue."
"It quickly transpired that during the initial phone call I'd had with sales rep, Will Lawton, I had been misinformed about the colour of the car."
"Poor preparation of the Product and Staff with no idea I completely wasted my time."
"Horrible experience. Came in today to look at my options(possibly exchange for new car) at the end of the contract but unprofessional sales advisor wasn't interested at all."
"Totally unacceptable that a Toyota safety recall is of so little interest to them."
"Awful - a disgrace to Toyota. I have received a safety recall on my car model, and have now sent TWO emails to Toyota Grantham asking for a booking slot to get the recall work fixed. Despite both times receiving a confirmation from them that my email was received and sent to the service department, the service department never got back to me either time."
Car Purchase and Delivery
Pros:
"Brilliant experience purchasing from Listers Grantham."
"Love the car, service as ever from Lister’s was excellent particularly Andrei who dealt with my purchase."
"Recently purchased my 4th Aygo from Lister’s Toyota Grantham - this time an Aygo X!!"
"I love my range rover thank you!🤩"
"Both Alex and Jack, here at Listers Toyota Grantham, have been incredibly helpful and have gone out of their way to make the experience enjoyable and pain free."
"A great experience buying a new car from Listers at Grantham."
"I have been a Listers servicing customer for over 5 years and have always been happy with their customer care."
Cons:
"Instead of the car being sat resplendent awaiting my test, I found it sat on the lot covered in filth and muck, clearly it hadn't been washed for some time."
"I looked at the damaged seat, the broken wing mirror, the filthy state of the vehicle, I looked at the damaged scuff plates whilst she droned on in the background, this isn't the attitude I thought when dealing with a potential customer."
"A complete disappointment today regarding a Hilux Invincible X (LL70 UTM) I had gone over to purchase."
"When I arrived and was inspecting the car I noted a large cigarette burn on the front drivers seat and two small cigarette burns on the back seat."
"Having wasted a day and tank of fuel on a 350 mile round trip, I would not recommend Listers Grantham."
"Since then I have had numerous calls from Listers none of which I was able to answer, it's a pity they can't pay more attention to preparing a £40,000 vehicle for a potential buyer instead of pestering People endlessly."
"The whole experience was ruined by the final stage of the transaction."
Staff and Communication
Pros:
"A special mention goes to Kyle Abel and Alex Boot."
"Alex Clark made picking my new mobility car so easy."
"I’m so pleased with my beautiful new car & would highly recommend Ethan at Listers Toyota to all my family & friends."
"We would like to thank Jason and the rest of the Listers Grantham team for their meticulous attention to detail with their customers service."
"the staff we're so helpful and we solved the Problem within minutes, Adam and His lovely co worker Amy we're so professional, friendly and couldn't do enough for us."
"Amy was so nice and knowledgeable and very helpful, she even added a personal touch to final process that I will not forget."
"Ryan was a great guy who answered all my questions and each time I met with him was polite and professional."
Cons:
"I emailed last week the sales rep asking if it was possible to receive an invoice or document which included the engine and VIN number to which I have had no reply."
"I had lots of questions and either Ryan or Jack were just a telephone call or an email away and were very responsive and patient with me."
"He was proactive and prompt in communicating over emails and phone and the deal was quick and easy."
"Every single person I dealt with was professional, friendly and knowledgeable but a shout-out to the above three."
"On visiting Toyota Grantham concerning connection issues on MyToyota app I was dealt with by Caroline Bouland who I found very polite friendly and helpful."
"Thanks to Christian Gadd for looking after me with a purchase of a car from their Grantham branch."
"We visited Listers Toyota to purchase a new car. We were introduced to Kayleigh who was then assigned to us from the start until the completion of sale."