Address: 50 Buttermarket, Ipswich, IP1 1BT, United Kingdom
Phone: +443332419130
Rating: 3.8
based on 91 reviews.
Service Quality
Pros:
"Fabulous service from Tooth Club!"
"Outstanding service from Toothclub Ipswich."
"Absolutely a first class service!"
"Always had insecurities with my smile... They helped me feel comfortable and at ease throughout the course of my treatment."
"Really friendly service!... It also feels really relaxing and doesn't have that 'clinical' vibe, feels more like a salon."
Cons:
"When you walk through the door it doesn’t even feel like a clean and professional dentist."
"I’ve had an awful experience do not go here!"
"Awful dentist - Avoid."
"Absolutely awful treatment, I had an appointment to pick up my denture. I turned up to be told by my dentist they were looking for it."
"It is more for the receptionists that I feel a one star is too much. Their manner and attitude is diabolical!!!!!"
"Really good dentists but a terrible reception team."
"This practice needs to be avoided at all costs!!"
Professional Expertise and Treatment Outcomes
Pros:
"Antonio recommended 6 tooth bridge and 4 crowns. Absolutely over the moon with my new smile."
"I had composite bonding on my 4 upper teeth done previously with a different dentist... I'm really happy with the result."
"I had a treatment with that company, more accurately i had fixed braces on."
"I was a bit apprehensive about having implants but I am so happy that I had them top and bottom with full bridges."
"Recently started the process of straightening my teeth with Ewa. Her knowledge is incredible."
Cons:
"Since the fillings I have struggled to eat, one fell out soon after being done causing an extreme amount of pain."
"Do not use this dentist... the bonding was done poorly and that I have staining due to leaking."
"The dentist at Tooth Club made an error and was happy to undergo intense treatment that wasn’t needed."
"They treat NHS patients absolutely appallingly and the reception staff are highly unprofessionall."
"Unfortunately I had an awful time attending this practice and wasted 6 months in doing so."
Customer Service and Communication
Pros:
"The two dental nurses were informative, and they explained my options in detail."
"I visited tooth club today and was impressed by the facilities and staff were very friendly and helpful."
"Attended tooth club dentist today and had a great experience. Lost my nhs dentist some years ago so was nervous about seeing a dentist again but they were all so kind, calm and professional with me today."
Cons:
"I sat waiting for nearly 45 minutes for one of my appointments and not one person came over to speak to me or let me know what was going on."
"I had to call and chase for any follow up for 3 weeks."
"The reception staff are rude and incapable, they really let this place down."
"They don’t deal with complaints, just brushed under the carpet and excuses made."
"The reception staff tarnish this place - rude, incapable and unprofessional."
"After spending close to £2000 you would think the details of my chosen treatment would have been easily accessible to see! Unfortunately not one single person managed to make sense of my notes."
"Avoid if you can, but if you're NHS you might not have a choice."