"From the moment you walk through the door you are greeted by the lovely receptionists who always have a smile on their face and you are always offered a drink whilst you wait for your appointment."
"The reception are friendly, they have been both understanding and extremely professional ensuring my appointments were scheduled and any changes to the appointments were quickly implemented."
"Everyone is so kind, and a big thank you to Dr Henry, Ellie, Keri, Sophie and the other staff who always greet you with a smile."
"Receptionists are so helpful and polite."
"Lovely staff on reception - very welcoming!"
"The practice has a strong customer service ethic, and it is apparent from the moment you are welcomed as you walk in."
"I can honestly say I always feel welcome and all the staff are so friendly."
Cons:
"Can’t fault the staff, great clinic, very polite…but received a quote for a screw in tooth and it was over £5,000!"
"Shine is a franchise and as everyone knows can be more expensive than everyone else."
"Ringing around other dentists I am told it should not cost over £2,500."
Treatment Experience
Pros:
"The whole procedure was carefully planned prior to being undertaken and was totally pain free."
"Little things like always being told they will give me a break if I need it, help with being reminded to breathe and a reassuring touch of the shoulder meant the entire world."
"I had became severely anxious about attending the dentist and used to have panic attacks in the waiting area... Over the last year I have seen Mark for 9 fillings and 1 extraction and not a panic attack in sight!"
"All procedures are explained very well and all questions answered before any work takes place."
"The whole process was very skilled and technically inspiring."
"The whole process was well explained and pain-free."
"The process has been painless and accompanied with clear explanations of each stage and reassurance throughout, which to a lifelong ‘dentiphobe’ has been a great help."
Cons:
"Although not completely painless, it has not been far off which was a surprise."
"Some procedures have not been pleasant, but the support is fantastic and the outcome is remarkable."
Professionalism and Skill
Pros:
"Attention to detail has been spot on and I am delighted with the results."
"But it's the sheer skill and professionalism of the treatment that makes the practice stand out."
"I've always been very satisfied not just with the actual treatments, but also the service levels and professionalism of the entire staff."
"The work has been professional thorough, meticulous and the results beyond my expectation."
"The care and professionalism shown by David and every member of his team is second to none."
"Everything is carefully done with great attention to detail."
"I have been very impressed with the superb care diligence and thoughtfulness of Dr David Heath and his team of professionals."
Cons:
"After a traumatic root canal treatment which ended unfortunately in extraction, I had a large obvious gap in my smile which made me feel self conscious."