Christchurch Dental Practice Reviews Summary

Professionalism and Friendliness

Pros:

• "I have been with Christchurch Dental Practice for the last three years and have been very impressed with both the professionalism and the friendliness of the whole team, dentists, hygienists and admin."
• "everyone at the practice has treated me exceptionally well, the whole team are always professional, always polite and friendly"
• "All staff are extremely pleasant, helpful and understanding."
• "The team is extremely professional and friendly - making visiting the dentist a pleasurable experience."
• "Every member of staff from is helpful honest and gives an excellent service and experience."
• "All of the staff have just the right mix of professionalism and friendly care."
• "Staff are always very pleasant and professional."

Cons:

• "The receptionist also ignored me when I was standing there… can’t get any worse and now have a very traumatised daughter."
• "They were terrible at dealing with my nervous daughter."
• "Mr Derek was very strange, my daughter felt very uncomfortable and nervous in his presence… he was very close to her face and she said she could smell his bad breath."

Covid-19 Precautions

Pros:

• "Worth also noting that for the time being, they are taking Covid related hygiene very seriously, which is immensely reassuring."
• "The very strict protocol they operate for protection from possible Covid transmission gives great security to both patients and staff."
• "The surgery is always immaculately clean and the team is managing the Covid 19 situation admirably."
• "They are great with nervous patients and their Covid precautions are incredibly well thought out."

Cons:

• "Once inside the service was, as always, excellent. However, making patients wait outside in the wind and rain is not good."
• "I arrived on time and then had to wait 50 minutes in a draughty but covid free waiting room before I was seen."
• "visit to hygenist went well. good efficient treatment. only criticism is having to wait on the pavement outside could be very uncomfortable in inclement weather particularly with the approach of winter etc."

Quality of Dental Care

Pros:

• "I have recently had root canal treatment with Dr Ash. I cannot praise him and the team enough."
• "He is very knowledgeable and experienced and keeps up to date with the latest technologies and practices to best serve his patients."
• "The dental care is excellent, and I cannot recommend this practice highly enough."
• "All the treatment I have received whilst in the care of Dr van Staden has been absolutely pain free."
• "Had a deeply cracked tooth which already had a white filling in it that needed removal... Everything explained well during procedure and pleased to report an excellent result, tooth looks and feels natural and like brand new."
• "I have had extensive dental treatment, including implants, at Christchurch Dental Practice over the past 3 years, and I am extremely pleased with the service I have received."
• "The knowledge, expertise and professionalism was far beyond my expectations."

Cons:

• "Unfortunately my experience yesterday was not so good."
• "After 6 months an appointment was made to remove the tooth, only to be told this could not be done because the clinic did not have a burr to cut the bridge attached to the tooth."
• "After having a complete nightmare experience's with my previous dentist Toothclub Ipswich in which I had new veneers fitted which were absolutely shocking in terms of the quality of work and aftercare."