Parkview Dental Centre Reviews Summary

Dentist and Staff Performance

Pros:

• "The dentist (Tom) was reassuring, listened to my concerns and did a very thorough examination with x-rays."
• "Tom was very informative and performed his work with great care."
• "Both Alex and his dental nurse were superb."
• "Came for an emergency NHS appointment and had the best care, the Dentist went above and beyond to ensure I was comfortable and received the treatment I needed."
• "Posting on behalf of my very happy mother in law Virginia Langford. She is very satisfied with the care Tom gave her during the implant procedure she has just completed at Parkview."
• "I really don’t think I have ever had such competent dentistry on my teeth."
• "Sophie and her nurse managed to fill and bring back to life a tooth that had virtually nothing left of it."

Cons:

• "Last time without my consent was administered anesthetic which caused me life treating experience."
• "One dentist in particular is rude and no chair side manner."
• "I was really disappointed to be told at my most recent appointment that I could no longer be treated as an NHS patient."
• "Have been a patient at Parkview for 14 yrs now but recent app receptionists were unfamiliar possibly new staff and very unprofessional no eye contact at all abrupt and seemed bored."
• "Rude and unprofessional receptionist, but once you get past them, the dentist and dental hygienist I met were very good."
• "The receptionists, however seem not to care and great you with a scowl."
• "Was totally shocked that a check up was £48, I sat in the dentist chair for no longer than 15 minutes."

Facility and Services

Pros:

• "The waiting room is very spacious and comfortable."
• "The surgery is lovely and very clean and airy."
• "The centre is airy, scrupulously clean and all Covid precautions are taken."
• "Spotlessly clean and spacious reception with pleasant reception staff."
• "The practice itself is very clean and modern."
• "The interior is very clean, spacious and modern looking."
• "It's a pleasant environment - clean, light and airy, and the staff are very efficient and friendly."

Cons:

• "Parking can be a problem, the tree stump needs to be removed asap my car isn’t happy when I drive out over the dip in the road."
• "I also had to go to Bernes Street to have a special XRay which cost me another £55, I thought that was very expensive!"
• "The only tiny down side is the lack of parking."
• "One suggestion, could a picture be put on ceiling above the dental chair to distract, say a large 'Where's Walley' or a lovely scenic view."
• "First class service from a brilliant Dentist. Only one problem I arrived on a sunny day and had to wait outside what happens when it rains?"

Customer Service and Experience

Pros:

• "Friendly receptionists, always do their best to oblige with fitting me in if I need to change appointments."
• "Reception arranged a long appt time to fit in with train times."
• "Thanks to the whole team."
• "Well organized online registration."
• "All of the practice staff delivered a masterclass in how customer service should be delivered."
• "The receptionists are always helpful and happy to take the time to look for appointments which suit me."
• "The receptionists are polite, friendly and efficient."

Cons:

• "Following a recent visit, I waited 35 minutes for my appointment with no one bothering to tell me that the dentist had a problem and was running late."
• "Unfortunately we were delayed being called in but otherwise everything was fine."
• "I think it needs a better system of registering arrivals - even calling out from doorway to check new arrivals."