Kwik Fit Plus - Llandudno Reviews Summary

Customer Service

Pros:

• "Staff went out of their way to find me an equivalent set that would fit and had them delivered and fitted the following day."
• "Malcolm is so kind not only did he accommodate me at short notice but he fixed the problem with my car."
• "I have been here a few times and the staff here are phenomenal."
• "The guy who helped me out was called Mal, was a lovely guy with great customer service."
• "The chap that runs this site is totally professional & confident."
• "Service and communication from store was brilliant."
• "My partner phoned yesterday regarding a tyre losing pressure and spoke to Mal who said bring it down straight away."
• "Mal was very professional and answered all my questions."

Cons:

• "It would have been nice to get a text or email to say the car was ready for pickup."
• "I don't know what's happened to this place lately. Staff are unapologetic and disinterested."
• "You charged me £90 for a new locking nut tool that you claimed I didn't have in my car."
• "Firstly I was met with doubt and confusion about my appointment."
• "I was booked in for the brake test which required a new set of brake discs & pads. The member of staff was not friendly."
• "Booking system useless, booked my car in twice this but was told too busy on both occasions."
• "Two years ago I bought four Michelin tyres from here at great expense... Last night I got a screw in my tyre... both back tyres were perished to dangerous levels."
• "I booked a service and a mot I thought they would do the service first to spot any problems but they didn't."

Speed and Efficiency

Pros:

• "The job was done quickly and efficiently, once the problem was diagnosed."
• "Good management and workforce, although down in numbers Malcolm fitted me in and did what I asked."
• "Excellent service. Went in at 5pm without an appointment to get a puncture sorted, so I could get back to Newcastle the next day."
• "We rang them at 17.00hrs after finding out we had a screw in the tyre, by 18.00 we had two new tyres fitted."
• "Had amazing service this evening. Nail in my tyre plus it was close to their closing time. Nothing was too much bother."
• "Called into Llandudno Kwik Fit, to have my tyre pressures checked, and I had a puncture! They fixed the puncture straight away."
• "Huge thanks to KwikFit Llandudno for saving the day with a temporary repair to our exhaust."
• "Called in at 8.30am this morning with a nail in the tyre. Didn't have an appointment, but was asked to leave the car for an hour."

Cons:

• "Had vehicle booked in for 3 o'clock to get 1 tyre done. Arrived 10 minutes early only to be told it will be over an hour."
• "Left car at 8.30 am (after been advised to), at 1.30 MOT done but no service done and all on lunch."
• "I was pleased with the service and the speed the job was done, but I wasn't happy at the price!"
• "Took the car in with an ECU issue whilst on holiday... The car wasn’t fixable, but they did everything they could to make sure we were okay for our onward journey."
• "Normally really nice however went with a few known problems... Lost around £5k in work. Very rude and obnoxious."
• "Walked into reception, took a good 5 minutes before a member of staff approached me and this happened on 2 occasions."
• "My car mot was very negative, the staff were amazing, not their fault it took 3 days to sort my car out..but must say this is not a quick fit."
• "every time i visit to have a service im am told there is something else wrong."