Kwik Fit - Cardiff - Newport Road Reviews Summary

Customer Service

Pros:

• "Fantastic experience at this branch of Kwik Fit."
• "All staff seem very knowledgeable and will explain the issue well."
• "Their service was excellent, job was managed in a timely manner and pricing cheaper than some others tyre outlets."
• "Thank you kwik fit we are really grateful for the free NHS puncture repair I received."
• "Today, we have been served by Jack, the young gent, who provided extraordinary customer service."
• "The customer service by the staff at this branch of Kwik Fit is a credit to the company."
• "I was greeted with a smile and was reassured it would be no problem."

Cons:

• "Very disappointed, I will call the offices to address this issue!! Unacceptable!!!!"
• "Unfortunately I will never use Kwikfit again."
• "For £364 I would expect a better service than this."
• "Never again!!! Avoid by all means!!! VERY DISAPPOINTED CUSTOMER"
• "Ripped off and they didn't even do the job properly."
• "Shocking customer care! Wife has a 2017 Kia Niro Hybrid recently serviced from Kia in Cardiff, so all is well with the car unfortunately wife had a nail in the passenger side tyre."
• "This is absolutely appalling service, and really not what you’d expect from a reputable garage."

Efficiency

Pros:

• "All sorted on under half hour - no messing or shenanigans."
• "Both tyres changed and put on the car within 10 minutes."
• "Service was quick and a really good price."
• "Job was done in 15 minutes."
• "Tyre was repaired rather than being sold a new tyre. Service was quick and efficient - the swiftest service I’d ever had from Kwik-Fit."
• "Was seen within 3 mins. Was back on the road within 25mins."
• "Within half an hour the puncture was repaired and I was on my way."

Cons:

• "Next time I went, the tyres ordered on Sunday on the website were not there for the booked appointment first thing on Wednesday."
• "I ordered and made a booking to have 4 tires swapped and fitted. I got there in time but had to wait an extra 40 minutes for my booking."
• "Took a further hour and half to do tyres but would have had to wait for tracking. Slow isn't the word for this place."
• "Booked to have two new tyres to be fitted between 1.30 and 4.30pm... told to sit down by the young man (I believe called Andy) and then just left as he came in and out, looked at me and ignored me for about 10-15 mins."
• "Phoned up to make an appointment about getting my tires checked... Left after not being seen for over 4 hours."
• "Dropped my car off and was told it would be an hour for 2 new tyres, came back an hour and half later and still not been looked at."
• "Checked in quickly and was told to expect the car to be ready in ~2hours. Popped away and came back for another 2 hours wait, so all in all around 4 hours."

Technical Competence

Pros:

• "Oil leaking from the shock absorbers fixed in an hour cracking service."
• "Had my Golf serviced for brakes by Glyn. Found a caliper had also failed causing a lot of the issues."
• "Anthony found the problem within a matter of 5 minutes and fixed it!"
• "The technician's competence is evident."
• "I thought I had a slow puncture as my rear tyre kept deflating, but the knowledgeable mechanic informed me that it was a broken valve instead."
• "I had 4 shock absorbers a s/wishbone and bushes replacement on an old difficult motor and they both went above and beyond."
• "Resolved the issues with my handbrake and then did a regas of my air con whilst i was there."

Cons:

• "When the tyre was replaced by KwikFit they had damaged the sensor."
• "Unfortunately, although they are nice guys, they *DO NOT* tighten locking wheel nuts by hand, they use the air gun."
• "Took it to Victoria garage in Penarth a few weeks later and problems that were meant to have been fixed weren't - Victoria garage fixed for a very reasonable price with great service."
• "However there was little explanation of the data used as basis for advice."
• "Put on much more expensive tyre than my company allows."
• "They then overinflated the tyres setting them at 38 on a Renault Clio."
• "While the technician's competence is evident, the quality of the work performed was notably subpar."