Inchcape Volkswagen Wirral Reviews Summary

Customer Service

Pros:

• "Melvin dealt with our queries, what a genuine down to earth bloke!"
• "Chris was very knowledgeable and very helpful."
• "Friendly and professional from the minute we walked in."
• "Jon was very patient with me, let me make all of my own decisions at my own pace when choosing my car and applying for finance."
• "Helpful, informative and respectful sales rep Benn took very good care of us."
• "Superb service from start to finish, Andy could not be more helpful."
• "Wonderful team that are honest and trustworthy, a true asset to the company."

Cons:

• "Seemed to be left hanging around for someone to deal with me."
• "The girl that was on reception was rude to the lady in front of me who had an issue with the sign in, she could have been more helpful."
• "No customer service! Automated check in."
• "Not impressed with service. Rang about a used car and was left on hold and transferred twice."
• "After 45 minutes of being totally ignored I decided to walk out."
• "Based on online reviews I was expecting a better deal-ship. I have seen better and more flexible and helpful dealers so I have to say the experience was mediocre."
• "I am really disappointed in the response I received to my query. This response was extremely defensive."

Vehicle Condition

Pros:

• "The car was in great condition and was exactly how it had been sold to me (AKA no unexpected scratches or marks)."
• "The vehicle is immaculate and runs like a dream."
• "The car was presented in fabulous condition and we would always recommend Inchcape Wirral to family and friends."
• "Had delivery of my brand new Volkswagen r line polo."
• "The 'drive 'was as I expected. Superb and the car everything I had looked for."
• "Picked car and it had scratches and a new dint."

Cons:

• "Daughters bought a new car, she had made 2 journeys in said new car and it broke down."
• "After my service I drove over 300 miles on a wheel that was deemed unsafe by MOT standards."
• "The engine light came on and I took the car for a diagnostic and it turned out the warranty would not pay for the damage because the fault existed before I purchased the car."
• "The car also had some obvious damage to the boot trim and both front alloys."
• "It had a number of scratches and scuffs which were not picked up by the video sent to us by the salesman Tyler, including 3 extremely scuffed alloy wheels."
• "I purchased a car from Wirral. Firstly the boot almost took my pregnant wife's head off because the strut was replaced with cable ties."
• "One hour after paying for and picking up the car from the dealership the car died on my way home."

Communication & Updates

Pros:

• "Very knowledgeable about product and so helpful in keeping us informed via email and phone calls."
• "Despite the 11 month wait he was been amazing sending us video messages to keep us up to date on the progress of the car."
• "I was given frequent updates about the car from order to collection."
• "At every stage, we were kept very well informed of the order progress through excellent communication."
• "Staff were easily contacted and answered queries quickly, and Benn explained their new processes really well."
• "Thank you so much for the excellent customer relations keeping me up to date with what was happening."
• "The videos that were provided by him were top class and very informative."

Cons:

• "Had previously given Inchcape five stars for a previous service, unfortunately, they had disconnected both car cams before moving the car from where it was parked and did not reconnect it on completion of the service."
• "I've also not found you that helpful either. You could learn a lot from small independent garages where I take my own car."
• "No effort was made to move them and I was not given the test drive I was offered on the phone."
• "Was left waiting on arrival despite having an appointment."
• "I really feel that customer care needs to extend further than just sales and Servicing."
• "3 months later, Inchape have taken to ignoring all means of contact without even sending out the centre caps, nevermind repairing all the damage that was supposed to be corrected."
• "I had an issue in which a locking nut was missing and this was not flagged during my service."