Nando's Doncaster Reviews Summary

Service

Pros:

• "Service, well as you order yourself, get your own cutlery, drinks etc.. the service is bringing food and taking away plates which was done fabulously..."
• "Turnaround was fast which was great considering it was a busy Sunday afternoon."
• "The staff are 5*, very friendly, and checking in with you to make sure everything is to your liking."
• "All of their staff are very friendly, attentive and helpful."
• "The staff were very helpful and friendly."
• "The manager on shift and Ines especially couldn’t do any more for us, she definitely went above and beyond to ensure we were happy 😃"
• "A great experience on a Thursday evening. Although Nando’s was busy, the staff had time to talk through recommendations provide a good service and be polite and helpful throughout."

Cons:

• "Can’t book on a Saturday and once arrives at the restaurant was told an hours wait despite several tables empty (but not cleared) and no one stood waiting."
• "Told they can't seat a family of 5, and we'd have to split to get a table."
• "Staff seem to not really care for your custom and order was wrong."
• "New Queing system is a joke an absolute shambles."
• "Very slow service, I had to wait for more 30 minutes to be served I was eating in."
• "Service was very blunt and made things look unorganised."
• "Staff need an improvement with their customer service."

Food Quality

Pros:

• "Usual decent food at Nandos and got a main meal for free thanks to the loyalty card scheme."
• "Food was delicious unfortunately the bean burger arrived cold but they soon put that right by making it again and to delivering it red hot."
• "Foods always good and service is always speedy."
• "The food is cooked well and SO delicious."
• "Delicious spicy chicken food, also has salads, burgers, wrapped and desserts to choose from."
• "The food was also great."
• "The food itself in good portion for the money paid, and tasted very good."

Cons:

• "Never again! Overpriced chicken and chips."
• "Food was a bit dry."
• "The chicken was so dried out, it was like chewing rubber."
• "Chicken was cold but edible."
• "The chicken portions were tiny."
• "Chicken was so burnt and tasteless."
• "Dry chicken, poor side salad."

Price and Value

Pros:

• "Food pricy but worth it. The chicken is always top notch."
• "Pricing is pretty decent for a place like this. A little more expensive than the nearby fast food venues, but definitely cheaper than the more upmarket restaurants in the vicinity."
• "The prices are quite reasonable too."
• "Pretty standard Nando's - which is to say tasty food, served quickly and cheaply."

Cons:

• "They've put the price up."
• "For the price you pay for chicken and chips, you'd expect at least some customer service."
• "Food was overpriced we ordered 3 chicken wraps 2 rice sides and a coleslaw and it was £25."
• "Expensive, just like a fast food place with a big price."
• "Still a little pricey for me, makes it a occasional treat over a regular visit."

Cleanliness and Atmosphere

Pros:

• "Restaurant is very inviting, has a very positive atmosphere and is overall very clean."
• "Nandos is always a pleasure and the Nandos in Doncaster is even more so, due to its lovely ambience, relaxed atmosphere and pleasant service."
• "The staff were welcoming and helpful and the establishment looks excellent, making it easy to want to return."
• "Lovely atmosphere, open and relaxing. Very clean and tidy, bathroom included."
• "It is very spacious, well laid out and bright."
• "Nice place very clean and nice food."

Cons:

• "Additionally, a lot of the cutlery were not properly cleaned as evident but easily visible water marks all over the knives and folks."
• "The restaurant is looking tired and dirty."
• "It’s in dire need of refurb. The seating is actually quite disgusting."
• "Needs a good clean, the floor was a bit sticky when you walked on it, windows need cleaning properly."
• "The roof was a tiny bit leaky."
• "Floor is always covered in litter and food."
• "Also greeted by dead plants and scruffy entrance."

Ordering System

Pros:

• "Don't for forget also do takeaways just as good easy to order."
• "The staff were really good. They explained there new system of ordering well at the appropriate pace and tone."
• "Had to order by app. It was fast and easy to order."
• "QR codes on the table can be used to order."
• "It was easy to order through their website for our table."
• "Got seated quickly and ordered using the online system which was easy to use."

Cons:

• "A bit disappointed. It is self service if you like to order. I was not familiar with that so wait for half an hour to order food and drinks."
• "Q code ordering!! Our phones couldn't log into the wifi."
• "Firstly I arrive and wait 1hour in a queue to be told I had to book a table."
• "Ordered to collect via Nandos app, it informed me to collect at 11.50am, I arrived at 11.45am... I eventually got my order at 12.10pm, no apologies or anything."
• "Visited with family, we have been told it's cash only at the till and we need to order on website if we want to pay card."