The Crown at Wells and Anton's Bistrot Reviews Summary

Atmosphere & Location

Pros:

• "The place had a great atmosphere to it."
• "Crown at Wells is situated in the historic part of the smallest city in the UK. A hotel with old world charm."
• "Superb pub, restaurant and guest rooms situated in the heart of Wells."
• "Perfect location in the middle of Wells. A minute's walk from the Cathedral."
• "Beautifully situated and located in the centre of wells. Wonderful views of the cathedral, the pub and hotel has a lot of history to it."
• "Its location very close to the cathedral makes it a great base to explore the city from."
• "Situated right in the heart of old Wells fronting on to the market place."

Cons:

• "When we arrived there wasn't very much of a welcome, no interest in our stay."
• "The staff are as the villagers from the film, unfriendly and unhelpful."
• "The food was nice, but the ambience was bright, unromantic, and a bit chavvy."
• "Walk in and the bar staff ignored us then we were asked to take a seat and they took our drinks order, sat there for 10 minutes waiting for our drinks."
• "The pub is nicely decorated - fairly modern with a nod to country pub feel."
• "The styling in the bar area is a complete opposite to the external appearance of the building, more like a 1980's greasy spoon cafe rather than a 17th coach house."
• "Doesn't really live up to its external appearance and as soon as you walk in you realise it's a bit of a tourist trap."

Service & Staff

Pros:

• "All the staff were very friendly and helpful."
• "Great, friendly service from one of the young waiters there whilst we were sat outside."
• "The staff were polite and helpful and gave us good advice how to find the hotel car park on market day."
• "The staff were friendly and the food and drinks on offer were reasonably priced and varied."
• "Staff incredibly friendly and great fun."
• "Very helpful and polite staff, very welcoming."
• "The staff serving breakfast have a lackadaisical attitude."

Cons:

• "Absolutely awful experience. Terrible service."
• "The bar staff aren't particularly friendly."
• "Service is friendly as well."
• "Poor customer service - we left before ordering."
• "The beef fillet was stringey, the roast potatoes had obviously been reheated."
• "The waitress was what I can only describe as uninterested and rude."
• "Service was poor, felt manic behind the bar."

Food Quality

Pros:

• "The food was lovely, my wife and I had the steak and kids had the kids menus which were terrific value."
• "The food was amazing and the prices were very reasonable."
• "The food was really excellent...try the wild boar and mushroom pie.... simply awesome."
• "Our steaks were cooked perfectly rare with rich creamy sauces."
• "The dinner we had in Anton's Bistro (part of the Inn) was very tasty and reasonably priced."
• "I quite enjoyed my Sea Bream dish."
• "The food in the bistro was incredible, however it’s shame about that the inexperienced, unapologetic and rude waiting staff."

Cons:

• "The meat & gravies where indeed well cooked, but the quality of the veggies were not."
• "Small servings at high prices for what the dishes were."
• "The bar meal in the evening lacked a decent vegetable selection and seemed to be rather reduced in quantity."
• "For £20.00 a steak the chef should know how to cook - highly recommended you do not go this restaurant."
• "The food wasn’t good at all... Nothing was seasoned."
• "The food was over priced and awful."
• "The Roast beef dinner was of extremely poor quality..beef was mainly fat and unedible."

Accommodation & Amenities

Pros:

• "The rooms are full of original features, low doorways, creaking floors etc add to the atmosphere."
• "Ours was roomy, clean and comfortable."
• "It was very clean and the beds comfortable."
• "The room itself, bed and bathroom was great too."
• "Rooms were very clean and comfortable - the establishment had gone to great lengths to follow advice around COVID-19 which offered reassurance."
• "Stayed at The Crown for 1 night. Were given a room overlooking the market place."
• "Our room was a lovely size and very clean, and had a bath."

Cons:

• "Not Baby friendly in the slightest."
• "Some areas (carpets) in the hotel could do with a little TLC."
• "The room was less than amazing. Very old and run down, carpet was dirty and bathroom was dated."
• "Stains on the carpet, grouting in the floor tiles in the bathroom cracked & missing, moulding in the corners of the shower cubicle, marks on the bed linen."
• "Hot rooms, no blackout curtains, poor car park - difficult to get in and out."
• "Parking can be a bit difficult but the staff are a real help and a paid car park is just around the corner."
• "Arrived hotel just before 2pm checked in ok.room good separate shower, come back to that later. Very small awkward car park."