Cheshire Performance Reviews Summary

Customer Service

Pros:

• "Really good service from the outset."
• "Can't fault Mike who I dealt with from start to finish, made everything very simple and easy."
• "I had complete confidence in Amir."
• "They’ve literally been outstanding and paid a massive contribution towards the issue to get it resolved."
• "Made the decision to buy and worked with me on delaying collection until a time that suited me."
• "Upon collection all my after sales needs were taken care of including a full warranty."
• "Friendly staff that were efficient and informative."

Cons:

• "Tried contacting the dealership and buyer multiple times for months to reclaim my deposit."
• "Very poor after sales."
• "AVOID AT ALL COSTS, once your warranty expires, they don’t want to know, and they just fob you off."
• "Sadly I walked into the showroom to hear the manager slating me and laughing at my expense to the other staff."
• "Didn’t help me what so ever! Constantly ignoring messages and calls!"
• "Amir was RUDE and pushy, trying to get me to sign finance documents before I’d even test drove the car."
• "Customer after service was terrible."

Vehicle Condition

Pros:

• "The vehicle was exactly as described, I simply couldn't ask for more."
• "Cars are in great condition and the valeters do a great job getting the cars looking good."
• "for the age of the car it was in amazing condition, low milage and a more than reasonable price!"
• "Really happy with the car I bought, condition was fantastic and at a reasonable price."
• "Every car in the garage is in mint condition."
• "Car itself is super clean and exactly as described, happy to say I'm a proud owner!"
• "The car was as described and in excellent condition, even the detailing was spot on."

Cons:

• "The exhaust starting vibrating on the body the next day."
• "Third issue on the way home was tyre pressure warning - had to pull into service station to pump up tyres to the advised PSI."
• "The Following day (3rd day owning the car) a message came up on the screen with a 'Gearbox Malfunction'."
• "The car was also advertised as an X-Drive, which it is not."
• "Looked at purchasing a 2012 Corsa VXR Nurburgring... the car had fairly obvious accident damage to the front which had been badly repaired."
• "40 miles up the motorway my first warning light came on, no water in the coolant."
• "Fourth issue on way home - reversing onto our driveway, the car was shuddering with strong smell of fumes."

Financial and Sales Integrity

Pros:

• "A lovely gent called Amir found me a great finance deal which I took straight away which was cleared and set up within 24 hours."
• "Money was in my account within minutes."
• "From my personal finance falling through to them helping me secure different finance within an hour."
• "Sold my Golf R to Cheshire Preformance. Got a fair price for it."
• "Mike who came to collect the car is as genuine as they come, honest and knows what he’s doing."
• "Mike who came down was really friendly and knew his stuff, eventually we come to a fair deal for both parties involved."
• "Sold my car to this garage and was offered above any other garage or quote, great hassle free service."