Colin Ludwell Cars Limited Reviews Summary

Customer Service

Pros:

• "Excellent customer service and super relaxed with no pushy sales waffle, super friendly and overall a great buying experience."
• "The customer service I received from the salesman was commendable."
• "Adam has gone above and beyond to make sure I get exactly what I want and to ensure I drive away happy."
• "First class service - from my initial online enquiry late one night to picking my new car up the following week."
• "Efficient, friendly service, Nick the sales manager was great, no hard sell tactics."
• "The after sales care from Vince and Colin has been outstanding and resolved quickly and satisfactory considering I am at the other end of country very pleased and would highly recommend 10/10."
• "Nick was nothing but helpful from start to finish, answered all my questions promptly and was great in ensuring the process went smoothly."

Cons:

• "Shocking and disgusting I recently had contact with these people... everyone I’ve spoken to about my experience with Colin ludwell cars say it’s terrible and experiences like this with companies that deal with the general public need to be shared."
• "The absence of support from the establishment was disheartening, to say the least, after spending £20,000 cash."
• "Regrettably, the garage showed little empathy and failed to offer any assistance in addressing this glaring issue."
• "One cannot help but question the decision-making process behind fitting subpar tyres to a premium vehicle like the Mercedes Benz CLS."
• "Shocking and disgusting I recently had contact with these people on Monday 13th of February on my first contact regarding buying a car I was told better off selling my car to we buy any car than trading in with them."
• "Unfortunately, we did not have a good experience."
• "Disappointing, not quite the salesman i was expecting."

Vehicle Condition

Pros:

• "The van is awesome exactly as advertised I have nothing bad to say, great team."
• "The cars were all in pristine condition, fully valeted, and were opened for us ready to view."
• "Car delivered bang on time and as described by barry a lovely clean car throughout."
• "I bought my car here six months ago and it was a bargain, it’s been in excellent working order so far."
• "Really pleased with the car I bought, good spec for the price."
• "The car was exactly as described, the purchase process was simple, I didn't feel pressured or tricked, and I felt I left with a fair deal for what I traded in and what I bought."
• "All in all it was a pleasure to do business with them and I am very pleased with my purchase."

Cons:

• "Cars broken down twice in under 4 months, was not told it had already had accident repairs."
• "When the vehicle arrived, it had a badly repaired rear quarter which had been poorly filled and resprayed and also had a fist sized dent in the boot."
• "I bought a Mercedes A class - RK06 WZ6 in May and had to return it within 2 weeks as it had an intermittent starter problem."
• "Mt partner bought a vw caravelle 2018 model from this dealer they falsified finance documents on milage, accident van bonnet resprayed, satnav sd card not working matter is reported to finance company and finance conduct authority."
• "BE AWARE, January 2020 purchased a Mercedes B class, sold to us with FULL MERCEDES SERVICE HISTORY, but... missing THREE SERVICE RECORDS."
• "Had a problem with my car purchased there (faulty sensor)."
• "Once I got home encounter a few problems but not mechanically car was still sound."

Staff and Environment

Pros:

• "Very friendly environment, completely unrushed and no sales pitch whatsoever."
• "The staff were helpful, professional and knowledgeable, whilst also being down to earth, and not pushy."
• "Honest, reliable, not pushy, no fancy excessive salesman chat, straight talking, friendly, helpful, family business feel, care about their reputation."
• "Friendly and patient staff, wide and interesting range of vehicles."
• "Good honest account of vehicle as bought online instead of visiting showroom."
• "Friendly service, no pressure to buy, extremely helpful and great knowledge on their cars."
• "Adam was so happy and helpful from the very first call, he was knowledgeable and answered all the questioned I had."

Cons:

• "Shocking and disgusting I recently had contact with these people... I informed 'salesperson' I was a cash buyer to which he replied we prefer finance buyers as we make commission on them."
• "Point blank refusal to negotiate on sticker price which I think was unreasonable."
• "I wouldn't recommend colin ludwell cars. I would not entertain buying from them."
• "I would not entertain buying from them. Hopefully the buyer of the car gets better service, warranty/repair of the suspension, maybe even some form of negotiation or aftersales.."
• "Now we can’t license the vehicle with the local council to operate as a taxi as we don’t have the V5 or the slip."