"From the moment we arrived we were greeted with happy smiley faces."
"My wife and I visited today and was greeted by Andrew who was very friendly and helpful."
"Great service given by Joan at Lancing branch who explained everything to my parents."
"What an excellent team! Vicky is incredibly helpful as is Andrew and the rest of the Brighton team."
"Called in on a Sunday afternoon, greeted by Andrew. He was very helpful and knowledgeable."
"The staff were very welcoming, and friendly, thank you Andrew (I hope that I have your name correct) and Vicky."
"Fantastic help and advice from Joseph. He also demonstrated the wheelchair and the scooter."
"Staff here were not really that helpful, found that the person who attempted to serve us did not really know about the products."
Cons:
"Staff need to be trained more about the products and live up to the stores name CARE and co."
"The worst service I have ever experienced. Faulty product, and no care from the staff."
"Sorry, very disappointed!!! Ordered an item, told when it was going to be delivered but hey.... it wasn't even in stock!!!"
Product Range and Showroom Layout
Pros:
"Large showroom with parking at the door, what more can you ask for."
"On entering the store you feel immediately welcome and realise what a huge range of items are available."
"Very impressed how well layout is and easily found the right section."
"The Brighton store had been recommended to us on visiting today we can understand why. The showroom was well organised."
"Visited the Brighton branch of CareCo for the first time yesterday afternoon for some advice and information about mobility scooters."
"We were able to try out any models and we were given the star treatment by Andrew."
"Lovely spacious showroom with vast array of products from lounge chairs to shower stools and bathroom accessories."
"Large selection, mainly scooters, less on power wheelchairs, excellent pricing, lovely & helpful staff, very large area to test."
Cons:
-
Product Demonstration and Trial
Pros:
"Andrew demonstrated how it came into several pieces and I was then able to lift each piece."
"Dad was able to try one and was so impressed he purchased one."
"Vicky helped us try out the Zora chair in my car to check for fit. Bought!!"
"We were allowed to put it [the scooter] into the boot of the car to make sure it fitted ok."
"I was very impressed when I visited the Brighton store. Vicky and a Mrs J Mantell ... was so helpful and knowledgeable about all the things we wanted to know."
"Chloe the advisor was very very helpful ... I tried various wheelchairs and she had a patience of Saint."
"Chloe disassembled the scooter to ensure we could get it into our boot, reassembled the scooter for a test ride and answered any questions we had."
"Brilliant staff very accommodating and helpful no pressure to purchase, they were knowledgeable in the product I was interested in, took the time to explain the controls."