Address: Aisecome Way, Weston-super-Mare, BS22 8NA, United Kingdom
Phone: +441934808694
Rating: 4.6
based on 561 reviews.
Customer Service
Pros:
"The service given was excellent in spite of all the covid restrictions."
"We were met by very friendly staff, Mark dealt with our purchase he was helpful friendly and explained everything clearly."
"Fantastic service from Mark at Weston-super-Mare Carbase."
"Really appreciate the support provided by Luke And George at Carbase Weston in regards with our car purchase."
"The entire atmosphere and experience from all in Weston was outstanding!"
"I cannot fault his customer service and professionalism."
"The sales guy James was very friendly, approachable, and professional."
Cons:
"This has been an issue going on for 2 months, constant issues and the service you receive is absolutely appalling."
"Booked an appointment and test drive for a car my Son had seen and was very keen to purchase. Travelled an hour and a half to appointment only to be told the car had been sold an hour earlier!"
"ABSOLUTELY HORRENDOUS - AVOID AT ALL COSTS."
"Upon delivery I was disappointed as there was a chip in the windscreen and the valet was poor."
"Awful experience! I was repeatedly ignored and spent the best part of a week trying to get information and trying to pay for the car."
"After the sale, got the V5 in the post, went to myAudi to check the service history, to find it hadn't been serviced in over a year."
"Car went wrong on the drive home, some staff were rude."
Purchase Experience
Pros:
"I’m delighted with the car and the price I paid for it."
"It’s incredibly rare to encounter a car dealership that actually has the customers best interest at heart."
"I have bought several cars in my time from different dealers and by far this was the best experience I have ever had."
"What can I say the whole experience from start to finish was smooth and simple."
"Overall a quick and friendly experience would recommend to anyone."
"I will certainly be contacting Ryan when I choose to buy my next car, would highly recommend him to use to sell your car and buy your new one."
"I love my new car."
Cons:
"Bought an Audi TT a month ago. Was quite an unpleasant experience and not one I'd want to repeat."
"Pressurised into purchasing an overpriced Warranty."
"The pre and post sales service was appalling."
"It was only after I emailed, threatening Trading Standards, that the issue was swiftly resolved."
"The extended warranty they tried to plug was £900 for a year, and was told I could only get it if I bought it there on the spot."
"We still have not got our dash cam and sun glasses back every time we phone or go in they say give us two weeks so been advised to take it further as this is our property stay away from car base."
"This dealership is the pits! All they are interested in is high pressure sales."
Staff and Service
Pros:
"Richard who oversaw my purchase from Weston Carbase was very professional, efficient and made the whole process extremely easy."
"Would definitely recommend Carbase for anyone looking for a decent used car."
"Fantastic service by in house staff - very responsive and generous with their time!"
"Hayden catered for my needs very well throughout this purchase."
"From the first time of visiting right through to picking up car, what great service."
"Brilliant team here no pushy sales pitch."
"Was extremely happy with our new purchase and everyone at the dealership was so friendly."
Cons:
"Well what to say decided to write this now as taken far too long bought a jaguar in April broke down in August they sent it to a garage and in Octoberthe garage said it was engine failure and would cost about £13500 grand."
"Edit: Found wrappers shoved in the pockets behind the seats and the car only has 3 car mats that were in the boot so I didn't realise till I'd got home."
"The magnificence of this car deerdhip products is equal to none, and the unparalleled know how of its diligent employees in particular Lewis Thomas, are there to demonstrate a fantabulous company that goes beyond and above for one mission only… ultimate customer’s satisfaction..."
"In my experience, these car ‘supermarkets’ are a money making machines that don’t care about their customers, only their profits."
"I asked for some live photos and video for a kia optima gt line. No response."
"One problem is just be upfront with the fact you charge an admin fee."
"After sales service is atrocious."
Value and Quality
Pros:
"All you could want from a car dealership."
"These guys are a true credit to their profession! Not your typical “salesmen” and actually care about what you are looking for and what they want to sell you!"
"I feel like I got a fair deal on my trade-in and the extra options were explained clearly with no pressure to buy."
"Good selection of cars to choose from, fair pricing."
"I’ve bought from Carbase before and will again. I trust that the cars I buy from them are as described unlike other places I’ve bought from!"
"I love my new car - it’s in great condition and I was left confident that all checks (incl a new MOT and service) has been done."
"They have a really good range of vehicles, finance options and additional service options."
Cons:
"I was shocked at some of their practices such as they don’t take card over £500!"
"It's a shame Neil's service was let down by four issues with the car, after three visits, which are still outstanding and hopefully will be resolved in the near future."
"Just picked up my new Volvo V40 from Carbase in Weston and couldn't be happier."
"The only downside was the inclusion of the mandatory £179 cost for the 'Carbase Owners Club' which is added to the cost of the vehicle."
"Week after purchase noticed small electrical problem with parking sensors. Team immediately responded to my enquiry and sorted out between my own repair garage and Carbase."
"BEWARE: They like to pressure you into leaving a 5 star review while you're on site, so take all other 5 star reviews with a pinch of salt."
"Bought a car from the Weston-Super-Mare dealership in July, drove 2 hours home and the engine management light was on."