Furniture Village - Friern Barnet Reviews Summary

Customer Service

Pros:

• "The Sales Consultant, Manuele, was very accommodating and made the process of choosing our furniture very enjoyable and comfortable."
• "Dharam is a very professional salesperson. He took great care of us and gave us adequate information about the products."
• "The mattress arrived sooner than estimated and although we had one minor issue, this was sorted out quickly by Sherjeel and Claire from the delivery team."
• "The Sales person was Andrew, great person."
• "We had a great experience in store. Carina was very knowledgeable and provided a fantastic customer experience."
• "Great store! All the staff were really pleasant and attentive without being pushy."
• "Crina has been a great help today, explaining the different types of bed and patiently helping us to find the best one."

Cons:

• "So I am struggling to recommend Furniture Village and the chances of any issue being resolved to a reasonable satisfaction are incredibly low, should you be able to get in touch."
• "Terrible after sales."
• "Extremely disappointed. Please avoid this store."
• "Really terrible post-sale customer service - when we ordered a new dining table, we were told 6-8 weeks delivery time - it's now been 11 weeks and they still don't know when they will be able to deliver."
• "Absolutely AWFUL service!!!!!"
• "The customer service is nonexistent."
• "Absolutely terrible “customer service” if you can call it that! Ordered £3k worth of furniture."

Product Quality

Pros:

• "The choice of tables in the store was great - with a wide variety of stylish furniture on display."
• "The store is very impressive it's quite large and the furniture looked to be of good quality."
• "We recently ordered a Vispring mattress from here and received excellent customer service from Sherjeel who was very knowledgeable and helpful."
• "Amazing collections, high quality fabrics and reasonable prices."
• "The furniture is of great standard."
• "Good quality product."
• "We bought a sofa for our home for the second time from this branch. The staff are so friendly and items are very high quality."

Cons:

• "Ordered £8,200 pounds of furniture, which arrived 1-2 months late."
• "Then when furniture arrives, one of the chairs arrives broken."
• "I bought a sofa (which costed over £3000) and is now completely discoloured."
• "We received the sofa after lunch time on Wednesday 20th December 2017, which has both sofas with large damage in foot rest area."
• "They manufacture and deliver poor quality items, which are then assembled in your home with significant issues."
• "When it finally came it was faulty, it was meant to be firm, but provides no support, and I have ended with terrible back problems as a result."
• "Received a very expensive but broken table from them who said they'd come back and fix the faults and replace the broken piece 'next week' and it is now 7 'next week's gone, no show!"

Delivery & Aftercare

Pros:

• "The mattress arrived sooner than estimated and although we had one minor issue, this was sorted out quickly by Sherjeel and Claire from the delivery team."
• "Michael, excellent delivery and assembly."
• "UPDATE: 15/12/2015: glad to say that F.V. Delivered my order today! So well done on taking action on the reviews."
• "Bought a sofa during the sale period. The delivery driver has also been great in fitting the sofa and the plug for us."
• "We purchased two couches and during the purchase we were told we would have them delivered in time for Christmas."
• "Thank you Andrew and wishing everyone at Furniture Village all the best."
• "I would just like to say a Big Thank you for all the help I received from Sherjeel in the Friern Barnet Store, he was very helpful and very knowledgeable."

Cons:

• "Absolutely diabolical after sales & delivery service."
• "The delivery was delayed by a couple of weeks and we had to call to arrange the delivery."
• "Messed up the delivery, a major item missing."
• "The after care sales is disgraceful and I have had no apology so far acknowledging the damages caused by the delivery men."
• "The delivery team damaged the sofa, the wallpaper and broke the bannister."
• "Terrible customer service and damage caused by the delivery team."
• "Wardrobe arrived 2 months late. Delivery team failed to correctly install the wardrobe and the doors are misaligned."