Primark Reviews Summary

Customer Service

Pros:

• "Staff are helpful here and the store appears quite clean and staff wiped down at the checkouts between customers."
• "An excellent amount of cash registers opened at a time so you won't spend more than 5-10 minutes to pay for something."
• "Random trip from Rochford with young female client.... although they no longer stocked the trainers she wanted, loved the store .. staff friendly and helpful."
• "Staff were helpful at assisting me at finding specific item when I was in a rush. Informative when asked questions."
• "Visited the store today (13/10/23 between 2pm and 3pm), and was served by ANITA on the ground floor til. The queue was long and I was able to observe Anita’s bubbly conversation and interaction with other customers and colleagues while waiting in line."
• "The staff at Primark Thurrock are friendly and helpful, providing excellent customer service."
• "Got Christmas gifts tills were very busy but plenty of staff and soon got through."

Cons:

• "Found staff discourteas and rude."
• "Staff are surly and off putting asked for help from a few of the staff and literally had to stand in front of them to stop them walking off."
• "Shocking from the customer assistant at the till. She didn’t acknowledge us, assumed we wanted a bag, literally threw the items in a bag and then threw them across the counter once I had paid."
• "The lady that served me, (I believe her name was Teresa) was extremely rude and disgusting and she made me feel very uncomfortable."
• "Very poor customer service from the floor manager on shift."
• "Yes plenty of clothes to choose from but I asked a shop floor assistant for some help and she said she too busy look for it over there."
• "Awful hell hole of a shop with staff that swerve customers and when you do ask where something is they're oblivious."

Store Layout & Accessibility

Pros:

• "I like this particular branch as it's spread out over 3 floors there's space to get around and usually a decent amount of stock/sizes available."
• "We like this Primark in the Lakeside Intu. It's spacious, comfortable for shoppers and ranges of quality clothes in affordable price."
• "Love a bit of primark and the lakeside one is huge."
• "Big cheap clothes store occupying 3 levels of Lakeside. Plenty of parking right outside the shop to walk in on middle level."
• "Lakeside Primark is large store, spread over 3 floors. It is spacious to get around, even with a pre Christmas rush."
• "The shop is clean and inviting and they are embracing sanitisation in current climate very well."
• "This is a very large Primark, set on several floors, and features just about everything, from men and women's clothing of all styles and designs, to aromatherapy oils and geometric candles, there's even a small Micky mouse eatery for the children."

Cons:

• "It can get absolutely busy in here, and the lights make you feel like you are on a alien spaceship."
• "If you have not been here before then you may get a little confused depending on where you park."
• "The one store in lakeside I won't go in as a disabled person with a stick it's full of traps clothes on the floor discarded hangers more staff then customers."
• "Had to use the elevator due to having a pram Spent about 15mins waiting to get onto the elevator due to que."
• "It was really good here at Lakeside but on the down side the house escalators were out of action, the larger stores really seem to have it all down to a fine art, very few ques and loads of staff on hand."
• "The aisles are too close together, CANNOT get round primark easily in a scooter."
• "Awful. Shop far too crowded especially during covid. No social distancing at all."

Product Selection & Availability

Pros:

• "Good store and huge range of clothing, shoes and many more."
• "Although far from a huge store they still offer a good selection. I find difficulties in the boys selection and sizes."
• "Who doesn't know about Primark. Huge choice and range of colours for a mix and match at rock bottom prices."
• "They have a great range of Christmas items all at reasonable prices."
• "Good variety of stuff, mens, womens, kids and great homewears section!"
• "The clothing selection is updated regularly, with new items added each season."
• "Always plenty of choice in all departments."

Cons:

• "A mess as usual, such a big store with so much potential but just has repeats of the same stuff over and over again."
• "Also poor selection of sizes, always the extra small or extra large sizes left?!"
• "Only thing, as I am on the larger side I wanted a dress that wasn't straight or clingy but couldn't get one."
• "They had about 20 small and 3 extra small in mens t-shirt sizes but no m, l or xl which are probably the most common sizes when you look at people today."
• "Popular and common sizes are always out as soon as they arrive on the most popular items."
• "As much as most things are good value for money, the selection of what is considered fashion is very disappointing."
• "All the popular sizes seem to be sold out rather quickly and all the stands are quite messy."

Store Experience

Pros:

• "Absolutely wonderful to be back, their summer range for women is wonderful if you like frumpy and baggy."
• "This Primark store is probably one of the best I've set foot into."
• "Primark at Lakeside is brilliant. First time i visited it and it is big, open, there is a lot of choice."
• "Massive Primark. My advice go early! Otherwise far too many people, too hot and chaotic."
• "The store is spacious and well-organized, with plenty of racks and shelves for shoppers to browse."
• "This is the best primark, set over 3 floors with everything you need for the whole family and home."
• "Lovely big store spread over 3 floors."

Cons:

• "A real shortage of staff & the queue to pay took over 45 minutes, we only persisted because we had no other choice."
• "Needed to grab some trousers and found what we needed with no pain. Selection good. Prices good. Service Slow."
• "I was so disappointed with my shopping trip today at lakeside, it was packed queues were long and only a few tills open."
• "Always packed, busy, hard to find what you looking for due to the mess that customers make."
• "Found what I wanted eventually, lots of items left around the store, wasn't a great size selection and queue was huge."
• "Great products but appallingly slow service! Approx 30 people in the queue in front of us and only two staff on the till."
• "A shambles of a Primark very messy on the shop floor I know it's Primark and I know its like a jumble sale on the shop floor but staff are there to try and keep it to some type of level of tidiness and presentable."