Address: Telford Rd, Middlesbrough, TS3 8BL, United Kingdom
Phone: +441642248010
Rating: 4.3
based on 115 reviews.
Customer Service
Pros:
"EXCELLENT SERVICE ***** - I visited Riverside Car Sales recently, I was really impressed with their set up."
"Thanks to Lee and Andy at Riverside cars my husband bought a car excellent service couldn't enough for him sort all paper work out for him tax so we could drive it away would definitely recommend."
"Excellent customer service, bought an evoque 3 year ago from Lee and just bought a mercedes."
"I highly recommend Andy and Riverside Car Sales to anyone seeking a seamless and trustworthy car buying experience."
"Great sales and after sales care. Andy was most helpful in getting my car delivered to me and did a great job during the whole process."
"Five star service dropped car off to my shop very fast transactions everything went smooth thanks to Lee definitely recommend this place if your looking for a motor."
"Excellent service. Very professional company and would highly recommend them to any person looking to purchase high quality cars."
Cons:
"If I could give less I honestly would, not sure why the salesman was so horrible to deal with or so rude."
"The customer service is dreadful! They are rude don't even acknowledge you when you walk in don't offer to help or anything."
"Time wasters, will actively deceive you about mileage just to get you to the forecourt with no regards to how far you travel to see them."
"THE worst company to deal with ever! They overcharged us on a deposit of the car which we have been trying to get back for 2 months."
"Dishonest, underhand and totally unprofessional behaviour."
"Would give minus stars if i could. Avoid this place like the plague."
"Most disgusting, unprofessional customer service I’ve ever received by a dealer, by far."
Car Quality and Sales Experience
Pros:
"bought a car from these ended up having a small problem with it Jamie was straight on would defo use again if I lived abit closer."
"Bought my jaguar from them. Quite a few teething problems, but to be fair they sorted them."
"No pushy sales tactics and a decent, fair offer was made by Lee straight away."
"Travelled from Preston to here and bought a Mercedes E350 cabriolet from these guys, everything was straight forward with no pushy salesman."
"Great Customer service, cracking group of lads, best range of cars for the Teesside area."
"Just bought a Ford galaxy today perfect service went to look at the car was told they would put a full MOT on it."
"The cars for sale are all in beautiful condition and clearly well cared for examples."
Cons:
"Shambles off a garage ! I bought a car off these cowboys near enough a year ago!"
"Bought a car from this garage, only to send it back just a few miles down the road as they don’t check their cars properly!"
"Awful experience has anybody bought a warranty from them to find it does not exist when you want to make a claim?"
"3 weeks after driving away I noticed some weird noises come from the back end of the car."
"Got the car back a few weeks later drivetrain issue came up which turned out to be the solenoids and the turbo wasn't boosting properly so I asked for my money back."
"Cars are shocking up close! They no nothing about the history and checking on the MOT history on some of the cars are showing some alarming results!"
"Shocking sales behaviour."
After Sales and Support
Pros:
"When I got the car home I noticed a small noise I got in touch they took the car back lent me another car while it was sorted!"
"So this is our third car purchase from Riverside. Love the place have received before and after sales service."
"Post sale a couple things came to light which were sorted out without any fuss."
"A massive thanks to Andy for all the help and support and the after care with buying my M4 would definitely recommend anyone to buy from here."
"Outstanding service. More than helpful answered any questions I had very happy with the new car will be using them again when it's time for an upgrade."
"I am writing this review to express my gratitude and appreciation to Andy for the exceptional service and smooth transaction during the purchase of my new BMW."
"Fantastic experience will definitely buy my next car from riverside massive thank you Riverside."
Cons:
"Do not buy from this dealer if you want even a small amount of customer care service or honesty."
"Mr Lee & Richardson both were dodgy and liars."
"AVOID !! Never buy a car, I sold my car to them and noticed they put it on for sale with less miles on when I sold it to them!!"
"Waste of time even going here. Wanted to test drive a car was told no because I didn't have mine with me to do a deal."
"Poor poor service."
"Get any vehicle you buy from here checked by an independent garage before you sign on the dotted line."
"Absolutely terrible customer service. I waited 2 full days for someone called Lee to get back to me regarding the service history of a car that I was interested in, and despite 2 email reminders I still didn't get an answer... Useless!!"