Morrisons Reviews Summary

Category: Supermarket Newport

Address: South St, Newport, PO30 1JQ, United Kingdom

Phone: +441983822419

Rating: 4.1
based on 151 reviews.

Store Layout and Accessibility

Pros:

  • "New store bright and airy. Laid out well."
  • "Whilst not the largest Morrisons store I have used, the variety of foodstuffs and other items (gluten free range, easily found and nicely laid out/ plants/medicinal and healthcare) available makes this a pretty good one stop shop."
  • "Very good range of products, wide aisles, good food in the Cafe, superb bakery and plenty of parking space."
  • "The store feels nice and bright inside."
  • "It’s still a good supermarket with plenty of disabled parking and wheelchair ♿️ access."
  • "Wheelchair accessible entrance."
  • "Plenty of parking with good disabled accesses."

Cons:

  • "New lay out means it takes me forever to do my shop."
  • "Could do with widening the aisle for better wheelchair access."
  • "Cluttered store. Very poor selection of fruit and vegetables, with those on display having short sell by dates."
  • "Its your typical Morrisons but its just very tired looking and everyone feels on top of everyone else due to the store being small."
  • "Remember the days when this was a Safeway. Its a small store and they have tried to cram too much into it."
  • "This store is old and badly laid out."
  • "Too many empty shelves, must improve on this."

Customer Service

Pros:

  • "One of the best stores on the island, always helpful and friendly."
  • "Staff are always very friendly and helpful."
  • "Staff happy and helpful as always."
  • "The staff are very helpful and professional."
  • "Great staff, always prepared to do a little extra to help."
  • "The lady on the till was smiley and lovely."
  • "Every time I come to the Isle of Wight. I go shopping there..i just love this place and so far the personal working there have been great..always friendly and helpful."

Cons:

  • "What an awful store, the staff are consistent - rude and unhelpful."
  • "Staff can't be bothered. Toilet have been disgusting for years."
  • "Terrible store unpleasant staff members when you ask if they've got something they just state if not on shelve then we haven't got."
  • "Customer services very dismissive."
  • "Many of the employees could really use a refresher course in customer service."
  • "The woman wasn't very helpful."
  • "Awful cafe. Staff rude and made me feel like a nuisance."

Parking and Accessibility

Pros:

  • "You get 3 hours free parking which is recorded by a sensor when you drive in."
  • "Good sized Morrisons with 2 hours free parking."
  • "Newport, Isle of Wight Morrison's has easy and plentiful free parking and a good range of services, including a cafe."
  • "Morrisons at Newport is centrally located with ample 2 hour free parking."
  • "Nice large car park + competitively priced fuel at their filling station."
  • "Parking is controlled by vehicle recognition cameras and is a maximum 2 hours."
  • "Petrol station attached to the store."

Cons:

  • "A further 45 minutes just to get out of the parking space."
  • "The Car park can get a bit tight."
  • "I was stuck for 45 minutes trying to find parking space."
  • "Then it took 2 hours to squeeze around place then a further 30 minutes to get to a check out."
  • "Then 25 minutes to get out of the car park."
  • "Then I had the pleasure of getting a parking ticket for being in the car park for exceeding the allotted 2 hour stay."
  • "Service till machines outside. Car parking and petrol garage on site."

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