Sainsbury's Reviews Summary

Store Environment

Pros:

• "First time here in about 10 years. Had a nice surprise, some reasonable prices, good selection of goods, Clean facilities."
• "Large store with plenty of variety."
• "Store is clean and reasonably well stocked."
• "There's plenty of parking and the store was clean, tidy & felt very open and airy."
• "A large store with excellent parking and great layout."
• "The aisles are wide and the store has a light and modern feel."
• "It's a typical, clean, tidy, well stocked Sainsbury's store with cafe and Argos."

Cons:

• "It was unbelievably messy. I've seen animals in tidier places."
• "A loss of a lot of product lines and space means that it is not possible to have a wider variety or indeed staple products that were available before."
• "The store was freezing cold."
• "There are empty shelves everywhere."
• "This branch has gone downhill since it opened, poor selection of goods within expiry dates."
• "Only criticism I have is in places it was poorly stocked."
• "Once again, ran the weekly gauntlet through the bakery section."

Customer Service

Pros:

• "Staff friendly / helpful enough."
• "Friendly staff and a good selection of produce."
• "Most of the staff are friendly and helpful."
• "Friendly, helpful and customer centric."
• "I came across a lovely young man, Eathan. Well spoken, very helpful."
• "Staff are polite and helpful."
• "Staff are helpful and friendly."

Cons:

• "Poor customer experience with checkout staff not aware how to avoid of a line and overcharging."
• "Waited in the queue for 25 min. No 'sorry for the wait' staff seemed if they had been brought in from another job."
• "When staff get asked for the location of something they often just give you a blank look."
• "Poor service. Had to interrupt the 4 members of staff beside me at self service having a chin wag to validate my alcohol purchase."
• "Customer service in the pontypridd is terrible. Staff are too interested in themselves and each other to help customers."
• "The staff were more interested in talking about what they did last night instead of serving."
• "One of the most rude women behind counter ever."

Cafe and Food Options

Pros:

• "The little cafe is very nice and reasonably priced."
• "Cafe is great to stop for a chat."
• "I like the restaurant and often meet my daughter for lunch."
• "Good shopping good cafe passport photos available and coin star as well as a tech trade counter."
• "The café does nice food and hot drinks."
• "Usually lots of variety including good vegan options."
• "I had the all day breakfast and it was very nice."

Cons:

• "Cooked food can be cold, or overwarmed in micro and goes crusty and unappetising."
• "Never got the items on the menu you want, sort yourselves out sainsburys cafe."
• "The cafe have such shocking wait times for cooking food."
• "The tables were filthy, we had to clean our own table."
• "First in line for the lunchtime menu but again a distinct lack of food available."
• "The cafe is pretty good, I have eaten there many times, I have had to send my salmon & scrambled eggs back on 2 different occasions as the egg was dried out and there was no Way I would consider eating it."
• "Poor cafe I waited 20 minutes in a queue with only one person serving."

Parking and Accessibility

Pros:

• "Ample parking with a petrol station on the property."
• "Big undercover car park, lift and escalators."
• "Long travelators so less intimidating that escalators both up and down as well as lifts at both sides of store to get in and out."
• "The car park is large and under cover very handy."
• "A big Sainsbury's with lots of covered parking."
• "Fab to have so much free parking! A good number of tills including 'self-service' tills."
• "There is a large car park underneath the shop with several disabled spaces and 'parent and child' spaces near the shop entrance."

Cons:

• "The car park layout is awkward, overshadowed and a pain to use."
• "Travelators never working."
• "Only one toilet was working and that ones toilet seat was on the floor!"
• "Getting to the main shop is a pain, you park in the car park under the store and have to go up escalators to the shop, and back down with your shopping."
• "Seems to be getting worse, the other day only the self service checkouts were open, no good if you have a trolley full."
• "Neither the store or petrol station are 24 HR."
• "Also found an hair in my food!!!!"

Value and Pricing

Pros:

• "I do like this store it's never really busy so can do a shop without the stress and the 25% off on tu clothing is fab the clothing range is lovely and great quality on children's clothing."
• "Good quality food, clothes, & loads of different Gins my niece likes & reasonable price."
• "I believe Sainsburys have made an effort to bring their prices more in line with Tesco Asda etc."
• "Prices are typical, but good value for money."
• "Staff are very friendly prices are good too nice variety of clothing."
• "Super market is fab and they have some decent deals."
• "A great supermarket which being Sainsbury's has some slightly harder to get items which makes it a treat to shop at."

Cons:

• "Nearly everything is overpriced."
• "Their prices are rather steep compare to shops such as Aldi and Lidl."
• "Small selection and over priced. Their meat & dairy selection is low grade poor quality."
• "It's more expensive than Tesco on most non-branded items and the shelf dates are very very short."
• "As O A P,s we find Sainsbury's pricing a bit heavy, but the location, on the historic Chainworks site is well worth a visit and the store is an architectural delight."
• "Have been forced to buy a larger block of cheese from the pre-cut section because I can only imagine they couldn't be bothered to cut a 100g piece for me."
• "This branch has gone downhill since it opened, poor selection of goods within expiry dates."