Sainsbury's Reviews Summary

Cafe

Pros:

• "Sainsbury's has a cafe which has good options for vegetarians, vegans and others."
• "The veggie breakfast in the cafe is good."
• "We had a very nice meal in the restaurant which made our day out a very pleasant one."

Cons:

• "Had the roast meal in the cafe, but they did not have all the advertised veg available, and the roast potatoes and Yorkshire were overcooked to the edge of being burnt."
• "Previous visits have been let down by the cafe serving meals that were cold and poorly cooked."
• "Ordered a meal and waited 35 minutes for it to be served to us cold."
• "We had food in the restaurant, never again A portion of chips was 10 chips."
• "Was told of a 20 minutes wait in the cafe.. 35 minutes later along came our cold ham eg and chips....after having to ask for it.."

Store Cleanliness and Layout

Pros:

• "Clean, tidy, and bright atmosphere."
• "Really great small local store. Clean, tidy, well organised."
• "It is always clean and tidy."
• "Nice store very clean, well laid out always nice clothing for men and women, and good food selection."
• "The store is clean and bright."
• "Well stocked and very neat and tidy."

Cons:

• "Very poor. No baskets at all... Then went into ladies toilet and they were disgusting."
• "The table I chose had a chair covered in someone's food, raising alarm bells for how well they clean around here."
• "Only went to the cafe. The table I chose had a chair covered in someone's food."

Parking and Accessibility

Pros:

• "Parking is generally good and in close proximity to the store."
• "The car park offers plenty of spaces."
• "Easy parking for the disabled, nice wide aisle for my wheelchair, clean toilet facilities with a cafe that does a wide selection and a great coffee."
• "Plenty of parking, Argos, cafe, pharmacy, Timpsons, petrol."

Cons:

• "Parking was a joke, I wanted to use a disabled bay being a blue badge holder but most of the cars were not displaying a badge and nobody seemed to care."
• "Getting in and out of the parking lot is terrible at peak times."
• "It's a nightmare at busy times, and I have experienced queuing for over an hour just to exit the car park."
• "The car park could do with having the lines and arrows repainted and there are some very deep potholes at the entrance."
• "Carpark a little difficult to negotiate as traffic control measures are a bit steep."
• "It was the first time that I had ever been to Sainsbury's in Hereford and I was lost just trying to find the way into the car park because it was so badly sign posted."

Customer Service

Pros:

• "Staffed with polite, friendly, well trained personnel."
• "Sainsburys deliveries are also fabulous. The Hereford delivery drivers are the best."
• "Staff are fantastic 👍, so helpful."
• "Usual Sainsbury experience - very helpful and pleasant staff."
• "Service very good staff very polite and helpful."
• "The staff are always so helpful, polite and really sweet."
• "Staff are friendly and helpful."

Cons:

• "Poor management skills. I put a complaint in and unfortunately they shrugged it off."
• "Used the chemist in there and there customer service is the worst I've ever seen."
• "Very annoying, when staff are more interested in their own conversations, as opposed to serving customers."
• "All the staff bar the checkout lady looked really stressed and two who I asked directions of were quite snappy!"
• "Another staff member giving a customer filthy looks for taking too long choosing vegetables. Not a nice experience."
• "The way I saw staff treat a wheelchair customer and his carer was shocking... Just not human."
• "What’s the point in a phone number if you can’t even speak to a member of staff when there is an issue."

Product Selection and Pricing

Pros:

• "Love shopping here better products than other supermarkets."
• "Good choice of vegan & vegetarian foods plus decent quality cat food."
• "They have a good selection of foods and prices are quite reasonable."
• "The store offers more than most do; this store has Argos and a key cutting shop within its handy if you need to do some shopping and get some other bits in."
• "Good products at reasonable prices."
• "Offering a very wide range of products including fresh bread and ready cooked hot meals, you will surely find the items you want to fill your shopping trolley with."
• "Good selection of products as expected from a large supermarket chain."

Cons:

• "Struggled trying to find vegan wine and anything that wasn't Malbec."
• "Still don't understand how a supermarket sells Gluten Free items but you can't have a gluten free baguette in the restaurant."
• "I'm a regular Sainsbury shopper, but was disappointed to find that several products that I normally buy no longer on the shelf."
• "Bit annoyed at recent empty shelves of my favourite products, and the reduced choice since Argos moved in to my local store."
• "Prepared foods are uninspiring, fresh veg and fruit is overpriced, and own-brand dry goods usually disappoint."
• "Also very poor dates on perishable items."
• "Expensive and quality of food is going down hill."