"Thank you to Dr. Ricky who was very professional and skilled who explained everything before and after the procedure."
"The staff (Dr Margarita & Sameena) was incredibly friendly and made me feel at ease from the moment I walked in."
"Elise (Dentist) was also amazing, and communicated so well throughout my appointment."
"Very professional and thorough consultation and treatment from Dr Viktor Bojkov and Gaia."
"Right from the off Dr Pavels and Nurse Micheal were very friendly and professional."
"Victor removed a wisdom tooth yesterday. Highly professional, kind, thorough and reassuring."
"The dentist “Victor and the nurse Laura” were amazing, they were welcoming and jovial."
Cons:
"I was seen on both retainer repair occasions by Dr Margarita who seemed to be in a rush to get it done pushing me to accept the mediocre fix she had prepared."
"The dentist Dr Wong was very unprofessional in the way he spoke to me he could hardly speak English and was unhygienic."
"Sadly tho, I cannot say the same for my first appointment here with Seulki …he was very inpatient, sighing, tutting when I would ask if something was gonna hurt."
"However, I've been treated in the most unprofessional manner that I ever expected."
"The dentist treatment room smelt dirty and of cigarette smoke which is completely disgusting in a dentist."
"I was seeing by Dr Margarita. And absolute rude person, who showed zero empathy and all she was thinking was the money."
"Had the most unprofessional experience of a dental practice!"
Cost and Financial Aspects
Pros:
"This place was a life saver. To be open 7 days a week is amazing and £25 check-ups and emergency appointments couldn’t be more reasonable."
"Parking across the road for an unlimited time on that Sunday afternoon was free with a disabled badge."
"The finance that is offered is a great idea and, I'm sure, very useful for most people needing expensive treatments."
"I did my extraction after 9 months at my home town which is India during my holidays. I paid £600 return ticket for flights and £50 for two surgical extraction including x-rays, medicines, free checkup and visiting until evening gets normal."
"I have since received very pleasing treatment at another practice, for £135.80 including consultation."
"Called Cambridge Dental hub at 19.00 on the 07/07 got me in first thing In the morning, needed a tooth pulled, great service, no pain."
"I am thankful for the quick and professional service I received especially on Easter Sunday, absolute 5 star."
Cons:
"I would recommend this dental practice, but be warned, it is not NHS treatment so not cheap."
"Great service but extremely expensive for me as I was given estimate of £650 for wisdom tooth extraction."
"AVOID THIS DENTIST AT ALL COSTS they will try and scam you out of money you don’t need to spend."
"Parking is outrageously expensive nearby."
"Also charged me a lot of money for an X-ray which I didn’t even need and then quoted me £270 for a filling and other costs added on top of that for stuff I didn’t need."
"I had an expensive appointment, after doing some research afterwards about how much upper wisdom tooth typically cost to remove (between £150-300, I was charged around £350, plus extra for x-rays), and also charging £35 for a referral letter for surgery..."
"CDH’s business strategy is wholly based on scaremongering tactics."
Customer Service and Support
Pros:
"The receptionist was lovely, told me I had nothing to worry about & I'd be fine."
"Very friendly staff (Finlay) on reception too."
"The Manager at Cambridge (Ray) was so helpful, professional & understanding, kindly arranging an emergency appointment when they were already really busy."
"I also briefly met the Manager, Ray. She was also kind and very welcoming!!"
"Monet, the receptionist that I spoke with was very kind and sweet with her service and also answered all of questions."
"The staff at the reception desk were also extremely helpful and friendly."
"Called for an emergency appointment, was greeted by a very pleasant lady who booked me in for an appointment that morning."
Cons:
"It is NOT what you do but HOW you do it. Not happy with the way they have dealt with me, and I would definitely NOT RECOMMEND THEM."
"I was swiftly escorted to reception to pay for the two additional consultations."
"An odd experience having to leave the room after having numbing injections to pay for an extraction."
"The second time I had to come back at closing time the same day because the repaired retainer had given in within an hour and was sticking into my gums."
"I was simply told that the matter would be looked into and I am still required to pay the full amount."
"My experience of CDH concluded with two receptionists arguing with each other over who was going to handle my (third) request to receive copies of my x-rays."
"The tension between reception staff was palpable."