Wilson House Dental Practice | Dentist Milton Keynes Reviews Summary

Professionalism and Skill

Pros:

• "Painless dental extraction conducted with professionalism, skill and care."
• "Nehma is a truly wonderful dentist who put me at ease with her lovely polite manner & I never felt anything during or after my treatment."
• "Chris Horn has been my dentist for the last 30 years and is always very professional, cheerful and attentive."
• "Keval Shah and his team provided a brilliant, professional and prompt service, with great skill and care throughout."
• "Sue Braun did an excellent job in replacing a filling that had come out."
• "Dentist did an excellent job."
• "Thanks to Zakaria Ghrouf and his dental assistant for doing a great job."

Cons:

• "I read their Care Quality Commission report which said 'There were not effective systems in place to reduce the risk and spread of infection.'"

Staff and Service

Pros:

• "I've used this dental practice for over 10 years now. The staff are all kind and friendly."
• "All of the dentists, hygienists and receptionist are welcoming, professional and attentive."
• "The staff are warm, friendly and always very professional."
• "Everyone was reliable and well organized."
• "The staff are always so professional and helpful."
• "The reception staff and technicians are excellent and a good support for the dental clinicians."
• "Reception staff are always welcoming, caring, efficient and kind."

Cons:

• "However, as has been the case in almost every visit including pre-covid they are always running behind."
• "Disappointing customer service and poor time management, may I suggest staggered lunch breaks."
• "Found them rather pompous and with a sense of we know best."

Comfort and Care

Pros:

• "As a potentially nervous patient, all this makes a visit to Wilson House very comfortable."
• "From now on dentist appointments gonna be a pleasure."
• "It's the first dentist's in my life that is actually a pleasure to attend."
• "They are professional and do calm my nerves and I have never had a problem with any of the work they have carried out."
• "Absolutely lovely staff made me feel calmer."
• "I have never been to a dentist where I've completely relaxed and my needs understood until I arrived at Wilson House."
• "I was treated with great kindness, patience and sympathy."

Cons:

• "However nice the people are I'll never get used to those nasty sharp probes!"

COVID-19 Measures

Pros:

• "Appointments for 4 people dealt with without a hitch, even with Covid measures adding to the process."
• "Covid mitigations exceeded requirements so patients with concerns have no need to worry!"
• "The COVID-19 safety measures in place are highly commendable."
• "Excellent service during Covid. Less frequent checks, but very high standards to avoid infection."
• "Even through this difficult time exacting safety and hygiene measures are fully in place."
• "Their Covid regime is strict and safe, but not intimidating!"
• "Very satisfied with the covid 19 precautions put in place by the team."

Cons:

• "Waiting in the car park for 40 minutes, however, was unacceptable, particularly as no attempt was made to inform me of a delay."
• "Whilst I fully appreciate the need for Covid-19 precautions, particularly in respect of cleaning and PPE, waiting in the car park to be called in is fine - up to a point. Waiting in the car park for 40 minutes, however, was unacceptable."

Communication and Organization

Pros:

• "I later received a follow up call from Kavel who checked with me that everything had been ok, and advised that I could ring with any concerns about my teeth at any time."
• "I had a call from them to state that Sarah was running behind by 15 mins and to come in later, which was very thoughtful."
• "The appointment was very well organised from start to finish."
• "Totally professional from arranging appointment to completion."

Cons:

• "I was finally called and allowed in at 1:25."
• "A long chilly 30 minutes which wasn't necessary."
• "Two appointments yesterday made to wait 15 mins for first and 25 mins for second."
• "However, this week I arrived for my 1:15 appointment early as requested and rang through 5 mins before to let them know I'd arrived and to go through the COVID questions, all in line with their procedure. For the first time ever nobody answered the phone."