ODEON Trafford Centre Reviews Summary

Seating Comfort

Pros:

• "Seats is really comfortable, you can regulates a position and you even can lay down."
• "The seats were comfortable and was clean in all the areas including the toilets."
• "Very comfortable reclining chairs."
• "Love the imax seating, Definitely worth the price if you have back or hip issues as the seats are wider, really comfy and even recline with a small table."
• "The seating is incredibly comfortable with ample legroom."
• "We were in screen 20 which has brilliant reclining seats with plenty of room."
• "The seats are comfy and spacious!!"

Cons:

• "Friendly staff, but when you're used to the comfortable reclining seats with all the leg room you need (which is the standard seating at Showcase cinemas) then the seating at this Odeon cinema is just not good enough."
• "Never been so uncomfortable watching a film at the cinema before."
• "The seats for me were not at all comfortable for a average movie length with not enough leg space to stay and I'm am an average sized person."
• "The seats were soo uncomfortable. I'm less than 5ft and I felt squished the whole time."
• "Rock hard, bolt upright and don’t recline."
• "The seats aren't particularly comfy and there's not a huge amount of leg room."
• "Seats are very uncomfortable. Paid extra for 'premium seats' as thought they are reclining seats - well, they are not."

Cleanliness

Pros:

• "Its been always great experience visiting Odeon at Trafford Centre."
• "Not been for a couple of years and couldn't believe how clean and well kept the trafford center has been kept stunning place."
• "Cinema & screen lovely & cool, not overcrowded & clean. Toilets very clean."
• "Always clean and tidy."
• "The cinema is modern and very clean."
• "The staff were friendly and the cinema was very clean."
• "Very nice cinema... the toilets were really clean after the movie."

Cons:

• "They were disgusting! Blocked toilets, wet floors around toilet bowels, rubbish and empty alcohol bottles in the cubicles."
• "Although the Trafford Centre is very smart, the inside of the cinema was dirty with food all over the floor as we went in."
• "Foyer disgustingly filthy with Popcorn all over floor in certain areas."
• "Dirty, noisy, busy, broken seats, markings on the floor are worn off so you can't find your seats."
• "For starters, the cinema didn’t feel clean, the aroma in the screening was that of fish/seafood/wet."
• "The whole place was filthy !"
• "Then got into the seats which clearly had not been cleaned as there was Salsa all over the floor and has stained a new pair of trainers."

Customer Service

Pros:

• "Staff were friendly."
• "The lady at the counter was super friendly!"
• "The staff is so friendly, help in every situation, in my case they explain how can use my voucher because cannot use in the machine for buy tickets! Clean cinema, the staff smile and work fast! Lovely"
• "Staff are so helpful and nice."
• "Had an amazing staff member help me and my friend with our gift card, was extremely helpful and friendly and most importantly patient with us."
• "Staff are lovely and very helpful."
• "Staff really helpful and friendly."

Cons:

• "The machines have a TERRIBLE interface. Worst I’ve ever come across."
• "Incredibly poor customer service for Odeon, will stick to Vue in future."
• "Customer service was non existent despite their being a large amount of staff around."
• "The staff showed a complete lack of empathy and understanding, leaving us feeling unvalued as customers."
• "People chatting on phones, taking pictures with flash and no staff doing anything."
• "The worst customer serice and the worst manager and relatives."
• "Really don't like this cinema, online booking never works and site staff are unhelpful."

Value for Money

Pros:

• "But overall ticket price is v reasonable. 6 pounds ticket is great."
• "Through Meerkat Movies, I got two tickets for £4.75. Stunning value!"
• "Fairly priced tickets."
• "We can on the 29th July and paid 5.75 per ticket including online booking fee."
• "Only had to pay £6 per ticket."
• "Great cinema experience. I'm glad they rolled back the price of a standard ticket to £6."
• "Through Meerkat Movies, I got two tickets for £4.75. Stunning value!"

Cons:

• "That pretty expensive in anyone's books watch a film, an little of putting."
• "Rip off ticket prices - a kids film saturday morning was £42 for two adults & two children!"
• "Food and drink is extortionate and Costs more than the film itself - get your drinks from the food court before hand!!"
• "£30 for popcorn, drinks and sweets is horrendous - but we all know cinema food is overpriced."
• "£55 for two adults tickets, with a snack each plus drink!!"
• "It's a bit of a joke at £15 a ticket."
• "£42 for 3 tickets.....VUE CINEMAS MUCH BETTER!"

Facilities and Amenities

Pros:

• "Belive they have over 20 plus screen with multiple showings happening at anyone time."
• "It's been a while since I've been to the Odeon and it's certainly changed for the better as they now a coffee shop, an IMAX screen, more screens which allows more films to be shown."
• "The atmosphere at Odeon Trafford Centre is simply outstanding."
• "Many screens and movies to choose from. Convenient location and ample parking."
• "Great selection of movies so many screens."
• "The IMAX experience is good."
• "Imax utterly brilliant sound and 3d CANNOT BE MATCHED ANYWHERE ANY CINEMA."

Cons:

• "The machines have a TERRIBLE interface. Worst I’ve ever come across."
• "More annoying now as you have to order via touchscreens which are often faulty and not very hygienic during a pandemic."
• "Don’t bother ordering your food & drink from the Self service machines at the same time as your tickets."
• "No staff to buy tickets, all done by touch screen and also have to buy food via touch screen."
• "Really hardwork if you want refreshments. These need to be preordered and paid for electronically and then once entered the cinema you queue again and collect the refreshments after a long wait."
• "Huge Cinema with choice of IMAX etc - could do with a refurb to be same standard as Vue in Salford quays which now has reclining seats in every screen."
• "Basic odeon....really needs updating to keep up with the improved VUE cinemas."