Currys Reviews Summary

Customer Service

Pros:

• "Plenty of staff available, on hand, ready to answer r questions, queries & service!"
• "Amazing staff. Know what they are talking about and gave me time with my purchase."
• "They mended my pc. It was out of warranty. They gave me a price and stuck to it."
• "the know how team where amazing trying to sort the problem"
• "A lovely female assistant spent a long time with us explaining what was needed for streaming etc."
• "The staff were very helpful, my friend wanted a special item for his television, a member of staff knew exactly what he wanted, and helped him with what to purchase."
• "Very helpful staff the man knew what he was talk about explained the difference in hoovers which would be best for us until your goods are delivered elsewhere."

Cons:

• "What an experience never ever again will I shop in there having spent nearly £800 on a laptop and so called set up and recovery USB."
• "Why is it every time I go in, they can't help but try to sell insurance on item, want email address, tel number in case they need to contact me and today want to sell me broadband, just let me pay and go."
• "The staff know less about computers and equipment than a amoeba."
• "The staff at this store are very un-knowledgeable and very disrespectful."
• "Service is cocky and considered superior than other people are slow and lazy."
• "Everyone looked busy and unapproachable."
• "Maybe a little unfair as a review as my visit was just before Xmas, but the staff were difficult to locate."

Product Availability and Stock

Pros:

• "You can purchase most electrical items within this store at competitive prices & also mobile phones"
• "Has a decent selection of white goods (fridges, freezers, washing machines, etc) and a good range of televisions."
• "Wide range of brands and appliance options."
• "Good quality items, little expensive, sales make some items affordable"

Cons:

• "Went in for a dryer and saw one on display that I wanted... Salesman - no, we don't have any in stock."
• "Only half of assortment available to chose from comparing to other locations."
• "The selection of stock is very poor, been looking for colour laser printers and no selection"
• "Never has what you want in stock unless it a washing machine or a tv sometimes."
• "Alot of choice on the website, but not displayed in the big stores just the same washers in different sizes."
• "Wanted to purchase a smart watch, not a lot of options in store."
• "If you need more specialist products you probably won't get them in-store."

Delivery and Technical Support

Pros:

• "Free car parking with disabled access & parking bays"
• "And the best thing it is being delivered tomorrow morning."
• "It was ordered, paid for, and delivery arranged promptly."

Cons:

• "Don't know about shop staffs customer service but don't expect a good service when ordering a item that's requires a delivery."
• "Delivery staff are rude, arrogant and couldn't run up a phone bill, let alone run a delivery service and delivery your items on time and the right date with the correct attitude."
• "Rubbish delivery services. A shame for such a company."
• "Don't try to take anything that's broken they accuse you of stamping on it yourself to damage the screen poor returns policy"
• "I would love to put zero stars but can't. While the staff were helpful at point of sale the amount of red tape for returns is unacceptable."
• "Tried to return a product...was told that they wouldn't issue a refund because the packaging was opened."
• "Shocking store to be honest... Staff not bothered to talk to you at all."

Staff Attitude and Behavior

Pros:

• "Great shop the Manager and staff are friendly and helpful and polite, all the staff know what they are doing in their job role."
• "Staff very friendly and helpful, went out of their way to accommodate."
• "The lady working in the Mobile section was the most helpful, knowledgeable and friendly person I have experienced."
• "Outstanding service, I'd been reading up on Laptop Vs Chromebook online...but actually being able to go in-store and get information and demos of both meant I left with a brand new Chromebook!"
• "Brilliant service by Chris on buying my new phone so helpful and patient nothing was too much trouble for him."
• "Staff were great I took in a customer of mine (I'm a builder) who was in a wheelchair and the young lady who dealt with us was absolutely fantastic hence her purchase of the items she bought thank you very much for the assistance."
• "Lydia, Steve and Charles were helpful, friendly and generous with their time and salvaged hundreds of photos onto a new drive."