Vulcan Motor Company Ltd Reviews Summary

Customer Service

Pros:

• "From the moment we arrived we were treated with the upmost professionalism and given good, honest advice."
• "Matthew was a true pleasure to deal with, very responsive to any questions I had via phone, email or txt."
• "Matthew’s service was first class keen to point out minor stone chips etc assisting with online logbook."
• "Matthew kept me informed every step of the way with the progress of the work being done."
• "Matthew was very friendly and professional. We had to drive 2.5 hours for the car and he made all the effort for the car to be ready to collect on arrival."
• "Matthew is both friendly and professional."
• "Matthew was ever so helpful and accommodated wheelchair needs."

Cons:

• "I bought a car less than 4 weeks ago, when I first bought my Automatic Honda CRV after 5 days there was a problem with the gearbox, I contacted Matthew who said he would get it collected and get it looked at and offer me a hire car which I declined I wanted my money back and within guidelines of the Consumer 2015 act I am entitled to, Matthew didn't want to know so I had to instruct a solicitor to sort this."
• "Very disappointed, if he didn't want my car he should have been up front instead of coming out with all sorts of excuses and I would paid all cash instead."
• "I HAVE CERTAINLY BEEN CONNED I WOULD NOT TRUST THIS MAN."
• "I cannot recommend this guy. I recently tried to purchase a vehicle from him. After a long conversation we agreed a price and deal over the phone and he said he would call me back for a deposit. I thought it was a bit strange he didn't call back."
• "After telling me I don’t need to lay a deposit down and arranged a day to go view the car they took a deposit from someone else!"
• "I know it’s a business but very unfaithful."
• "Absolute clowns AVOID!"

Vehicle Condition

Pros:

• "The car I purchased (a 5 year old Jaguar XF) was supplied to me in wonderful condition, having been serviced, MoT'd and valeted to the highest standard."
• "Car was as described in the advert, in perfect condition."
• "The car had been valeted twice from the time of advertisement, to when we picked it up and was in good condition like stated."
• "Each car was clean and tidy."
• "The vehicle was well prepped and immaculately presented."
• "The car was exactly how it was described in the online advert he didn't lure me in to try and sell me a piece of junk."
• "The car was prepared to a very high standard both mechanically and aesthetically."

Cons:

• "I bought a car less than 4 weeks ago, when I first bought my Automatic Honda CRV after 5 days there was a problem with the gearbox."
• "There was a slight issue with the tyre pressure indicator on my drive home which Matthew advised was perhaps due to the wheels being aligned whilst servicing."

Customer Experience

Pros:

• "A great buying experience."
• "Always a pleasure to deal with Mathew from Vulcan Motor Company."
• "Would definitely purchase from him again, and I will be recommend to friends and family."
• "Excellent service and a very happy purchase later, would highly recommend anyone to have a look."
• "All in all a thoroughly great experience, and I wouldn't hesitate to recommend Vulcan Motors to family or friends, many many thanks!"
• "A great all round experience and I have a car that I really enjoy driving, keep up the good work."
• "The whole transaction was very smooth and easy."

Cons:

• "I didn't actually buy a car in the end, having, after much soul searching, decided to stick with the one I have."