Primark Reviews Summary

Store Environment

Pros:

• "Huge store on 3 floors in Westfield, full of a wide variety of clothing and home section."
• "Very large store with lot of collections for men, women, kids and home accessories."
• "The store is well stocked with a variety of choices for any clothing item you may be looking for."
• "Peacefully welcomes all the diverse people families and children of the world."
• "The store is well-organized, making it easy to find what you need."
• "Absolutely packed with affordable fashion, children's clothes, homeware, shoes, bags, accessories, make-up and gifts."
• "This large store has both escalators and lifts."

Cons:

• "For some reason this Primark (Westfield - Stratford) is always boiling."
• "So chaotic!! Too many shelves for the floor space available plus it's always rammed with people."
• "Well..... as per usual for a Primark store the floor is littered with clothing that is off its hangers and just strewn every where! Hard to avoid tripping up."
• "The layout is also poor."
• "This store is harder to navigate than other locations as the aisle are not very wide."
• "Not enough space anywhere, the whole shop was just messy and overcrowded."
• "Always out of stock - The popular sizes (like M & L) and popular colors (like Black, Blue) are always out of stock on good designs."

Customer Service

Pros:

• "Very good customer service attitude and behaviour. Well done Primark staff."
• "These guys are slick, professional and friendly."
• "The staff are friendly, you have clothes all ages and price is amazing."
• "The staff are always trying there best to tidy up and help customers."
• "Staff were very helpful and polite, when helping me look for items."
• "The shop attendants were helpful and friendly."
• "Staff was cordial, courteous and professional."

Cons:

• "The staff is very misbehaving and untrained."
• "Went to this primark, really rude staff."
• "Today i was surprised from the staff ..... Marble Arch .... disaster, very unprofessional attitude."
• "An employee who goes by the name ‘Bibi’ was the most incompetent, slowest cashier I have ever come across."
• "Very bad service! When I was walking out of the fitting room, no staff was there so I hanged the clothes on the hanger. Then a staff came to me and blame me in a very bad tone."
• "A lady in returns was very rude. She was unapproachable to a few in the queue."
• "Great store with a fabulous location shame about the staff, managers seems they can't cope with the young unruly staff members."

Product Quality and Pricing

Pros:

• "Although this is just a small store it has a plethora of good quality, low price products."
• "No matter what ppl say..primark is a great place to shop if your on a budget."
• "The clothes they sell are overall of a good quality and good price but I have noticed that often they don't have the medium size for almost all the clothes they sell."
• "Prices are approachable for almost everyone."
• "I like this place for the cheap and quality cotton available there, as well as other products."
• "Good quality and cheap clothing and accessories."
• "Really cheap prices and decent enough quality clothes."

Cons:

• "Primark sells ONE TIME WEAR ONLY clothing."
• "What Primark brings is cheap clothes which you end up throwing away very soon as quality is a bit hit and miss."
• "Getting lil pricey on some garments as quality isn't top range and sizing is not true to size."
• "It is extremely difficult to find size. 2XL on the very bottom and only a few examples no more than 10% of all sizes!!!"
• "The quality of Primark's clothes is generally lower than that of more expensive brands."
• "Quality of clothes would also need to be considered. After a few washes the shape / colour may not be the same as when it was brand new."
• "And the price is too high compared to the materials!!!!’"

Shopping Experience

Pros:

• "What can I say about Primark Stratford, you know what you are getting, clothes cheaper than most shops, styles which are on point, you will alway find a bargain."
• "I love Primark. Primark is the best place I know for budget shoppers."
• "What can I say about primark it's amazing, it's extremely easy to walk round, the lay out is easy for buggys and disability scooter."
• "Whether you're looking for trendy pieces, basics, or seasonal attire, you'll find plenty of options here."
• "If you need some affordable clothes with a lot of variety and options to choose from you can't go wrong here."
• "I love Primark!! Cheap cheerful clothing, love the variety of styling on the baseball boots."
• "Primark at Westfield Stratford offers a fantastic shopping experience."

Cons:

• "It's crazy busy inside, you'd think the only reason people come to Westfield is to shop here."
• "This branch is incredibly busy most days but ridiculously so when the weather is warm, so be warned."
• "I don't think it's that cheap clothes maybe I'm after the odd bits as I have many."
• "Clothes are cheap here."
• "People end up buying more than they actually need and this contributes so much carbon to the planet."
• "The store is always so ridiculously crowded, and it makes everyone anxious."
• "Considering this was located in Westfield, I was quite disappointed by the size and the range of items for sale. It was also extremely busy, and the queues for the changing rooms and tills were huge."

Checkout and Queues

Pros:

• "The tills were moving quickly which is always a good thing."
• "However, with so much staff in the tills, the service is remarkably swift."
• "The queue was alright, although I went during off peak."
• "I noticed there were many cashiers to deal with the customers and none of the customers looked annoyed so I'm presuming the queue was moving at a steady speed."
• "Primark I have one thing to discuss the cue for the tills and how it scares me everytime I look at it but I was in there the other day with my mum as you do and the cue went down in no time."
• "Today's queue moved quite fast."
• "The queues are beyond long, but they go down quickly and every checkout was open."

Cons:

• "A queue of over a HUNDRED people (that I could count as far as I could see), 4 checkouts NOT open."
• "The billing takes forever which is common in all Primarks, though they have more than 10 tills only 4 to 5 of them will be in operation."
• "I wonder why there are always endless queues at the tills. Out of 22-23 tills only seven were actually working."
• "Can have really long queues to pay."
• "It's exceptionally annoying when at busy hours customer service counters are not fully manned!"
• "Queues to check out are way too long and move too slowly at peak times because not all tills are open."
• "You can be waiting for almost 45 minutes to get to the till."