McDonald's Reviews Summary

Order Accuracy

Pros:

• "Never really had any issues with McDonald's."
• "Order was correct."
• "Staff are always very friendly, always get our orders correct, always quick to get through too."
• "Food was all great as was the service."
• "We used the drive through as we were just getting some ice creams on the way home from the park. Service was fast, order was correct and kids loved the ice cream."
• "Customer service is always great."
• "Food is normally warm and fresh. Dropped points because more frequently my orders are a little wrong or missing something."

Cons:

• "They got our order wrong. When they did get it right the Food was dry and horrible."
• "Always missing items in delivery!!"
• "Its third time in a row our order was missing items after specifically asking for them at drive through."
• "I have received the wrong order at least 3 times in the past few months."
• "Went to the drive through ordered no problem but triple cheeseburger missing only noticed when I got home."
• "Absolutely fuming at the amount of times now this restaurant has got my order wrong!"
• "Yet another order with parts MISSING."

Service and Staff

Pros:

• "Very helpful, friendly staff and clean and tidy restaurant."
• "Staff very polite and helpful, and seem to like what they do."
• "Served by a delightful young lady who was very helpful."
• "Member of staff to talk you through all the stages they have in place for Covid."
• "Always Our Go to Eatery, when we take Our Granddaughter Kalli and her Auntie Linzi up to Ayr, for Our Crazy Road Trips every Month. Great Service every time."
• "Have to say well organised and happy staff."
• "A very kind night manager made a very bad experience so much better by simply being kind."

Cons:

• "The girl on the window needs to learn some manners didn't speak a word."
• "The boy who I dealt with 4 of these times was so rude shouting at me."
• "The staff, to be fair, were really busy. Well, apart from who I can only imagine was a manager who was chatting away to staff members."
• "The girl on the door last night telling it was a 45 min wait, it was her attitude was problem."
• "One of the female members of staff had little to no patience with a wee old man who had asked a question."
• "The BOY could not have been less helpful."
• "The man was very huffy as I had a problem and didn’t apologise to me about the mistake."

Cleanliness

Pros:

• "Very clean site and good staff."
• "Just recently refurbished and is now much more modern, efficient and clean."
• "We felt really comfortable because of the cleanliness."
• "Clean and helpful staff.. (the ones wearing grey)... top marks to those people wearing grey!"
• "As usual staff friendly, service was excellent, after a customer leaves the staff sanitized the tables all very good."

Cons:

• "Actually sitting here watching a customer having to clean a table before she can use it been in here 20mins and not seen anyone cleaning, the tables are dirty dirty dirty, the flys are loving it."
• "Dirty tables, sticky seats. Kids high chair.. Disgusting. Toilets like college toilets, filthy."
• "The toilets absolutely reek of pish and have no doubt not been cleaned in days."
• "Worst McDonalds ever!!! Filthy from top to bottom. Extremely rude cashier."
• "Food was cold customer service apalling tried to have a conversation with a staff member and just got arrogance."

Efficiency and Convenience

Pros:

• "Ordered on the app and used the drive through which was simple and far easier than parking and going in."
• "Service was quick."
• "Very quick service for take away within the restaurant."
• "Ordered food on a touch screen, paid, (liking the efficiency here) and it was ready within 5 mins."
• "Quick service and well cooked food."

Cons:

• "Always takes forever to get your order, and that's even if you order online."
• "I ordered at 10.53 and got my food at 11.15. Not only did it take so long, it was also cold."
• "Absolutely terrible waited about 40 mins on the drive through only to be told at the kiosk when I went to place my order there was no chicken meals left waste of our time for 40 mins !!!!!!"
• "22 minutes I sat at the 4th window to be asked 3 times what I was waiting for."
• "Went to McDonald’s at 10:20 looking forward to my pancakes and sausage meal only for to then be no pancakes and no sausages."

Food Quality

Pros:

• "Burgers were hotter than I've experienced of late in other McDonald's."
• "Food was good, nice and hot and fresh."
• "Had a new Philly cheese stack and it was delicious."
• "It's Gr8 to have a change to your diet occasionally, one of the best ways is a visit to McDonald's the quality is always good the service superb and the taste sublime."
• "The food was all very nice and up to par with any other McDonald's branch I've been to."

Cons:

• "Ice cream are all melted and still no sign of the rest of the order."
• "They got our order wrong. When they did get it right the Food was dry and horrible."
• "Went to drive through got big mac meal it was cold and chips were like rubber."
• "the chicken burger and bread roll were lukewarm and not edible."
• "Big tasty cold no lettuce no tomato."

Innovation and Facilities

Pros:

• "Ayr McDonald's is really good they have a queuing system where u get a number, also there's things like iPads to keep kids occupied."
• "However, they should be commended - as an organisation - for making changes, such as limiting plastic straws, using used cooking oil as truck fuel, and having recycling stations in their restaurants."
• "Sit in table service is great order at self service terminals and sit."
• "Using the app is much easier for myself as I have a stammer, order on the app and select your pick up option."

Cons:

• "First off I tried to use android pay to pay for food not working, second went to toilet it was flooded."
• "The quickest way to get your food is to disregard the machine & go to the counter."
• "Very busy with only having 4 screens, bit chaotic."
• "Access to this place is farcical. Traffic jam all the way out to the main road."