Halfords Autocentre Chingford Reviews Summary

Customer Service

Pros:

• "The technician called me into the workshop area to explain issues with my alloy wheels."
• "These two guys were utter stars and you should be congratulating them."
• "Adam was able to help reassure me and give more information on the processes."
• "Leanne on reception was lovely and super helpful."
• "Very good customer service from Anton on the front desk who assisted every step of the way."
• "The staff there were friendly, polite and I left feeling I would definitely book with them again."
• "Everyone was so courteous and helpful and turned a stressful situation into an easy transaction!"

Cons:

• "Customer care is non-existent! I have complained a few times and nobody has even bothered to reply or call me back."
• "The guy that replaced the bulb did not appear to be that confident having to ask a more knowledgeable mechanic regularly about fitting."
• "I also think the reviews are fake!"
• "First of all, the reception guy is very rude and not customer friendly also he is not willing to hear from customer side."
• "One staff was extremely rude as we drove in, gesturing angrily for us to drive out."
• "The manager has a very condescending tone towards customers."
• "Their customer service is unbelievably bad, it is slow, unprofessional, rude and mixed with a couldn’t care less attitude."

Booking and Scheduling

Pros:

• "Booked an MOT appointment in the morning and was in there a few hours later."
• "Prebooked a major service for my car about 1 week ago online and opted for the early slot."
• "Booked online for an MOT, arrived earlier than expected but car was taken straight in for service."
• "MOT was started on time and finished in the hour they said it would take."
• "Easy to book online, staff were polite and informative and my car was taken in straight away no waiting."
• "Great service provided from reception staff regarding my booking, the service undergone and services available to me."
• "Booking and payment online was easy."

Cons:

• "On the day of appointment, they did not receive the right tyres and I had to wait for 2 days to get the car back."
• "She also informed me that they had called twice to cancel."
• "Car was booked in for the Monday but I changed the appointment to Friday. Still got a call on Monday saying that I had missed the appointment."
• "Another staff called me the following day and lied again that they've ordered my part which should take '5 working days'."
• "I had booked an appointment with Halfords Autocentre two weeks in advance... only to be informed that checking for leaks was a separate procedure that required a separate booking."
• "I booked my service on the 28th Oct but was told it would need to stay overnight as they were short staffed."
• "They did not bother to inform me that they would be unable to finish the work on the same day."

Quality of Service

Pros:

• "This excellent place saved our family's lives. They managed to point out that while our car was in the care of a Vauxhall repair center, the reason the radiator was leaking was due to a MAN MADE hole!"
• "I went for an MOT. Friendly staff and punctual."
• "Great service when my car needed some repairs. I always use this Halfords for my MOT & service."
• "They turned my car around in about 10-15 minutes, so I was really pleased."
• "Very satisfied with the service and attention to detail here. Friendly staff, clean, well organised workshop, efficient."
• "He and his team got my car fixed and back to me in under 30 minutes. No time wasting."
• "They actually done a better job than Mercedes Stratford and Colindale."

Cons:

• "Booked a service and MOT and explained that the car had been overheating and I was concerned over the radiator. 4 weeks later my car overheated resulting in loss of power and an accident."
• "Dreadful place. Don’t trust them with your vehicle."
• "Extremely slow service it took more than 3 hours to change two tyres only."
• "I was going to get my MOT from them but after this attempt from them trying to scam me I don’t think that’s going to happen now."
• "I took my car in for a service then received a call with a list of things that were wrong with my car... the guy on the phone quoted me £612 without labour but when I checked the price of things from Halfords themselves there was a £400 difference in price."
• "My wheel got damaged in the process too."
• "It took HALF A DAY for them to change four tyres."