Halfords Autocentre Folkestone Reviews Summary

Quality of Service

Pros:

• "The customer service was excellent and everything was explained for me, prices quoted and the work carried out for me."
• "Andy and Jonathan were fantastic in my hour of need. Cannot fault them, or their colleagues."
• "The staff especially one young lady called Jodie was amazing, kept me updated the entire time my vehicle was there and was very friendly throughout the process."
• "The tyre was fixed in good time and my invoice also showed me when my service and mot is due which is a good reminder as I need a service."
• "Excellent service from all the team in Folkestone. Special thanks to Jody who is always very helpful and friendly."

Cons:

• "The staff would have gleefully cost me a taxi home and back and quite a bit of income."
• "I asked how much i will have to pay extra for wheels balancing and valve replacment. I've been suprised when they said all wheels are fine and valve can not be changed becouse this is TPMS very expensive valve, (which is not)."
• "Regretfully the service we received this time was far short of previous visits. Appt time for MOT 10.10 we arrived 10. left the car and were told it would be ready 11.10 as per the advertisements 1 hour. By 11.25 no phone call so we returned to find it was not done."
• "Had my car for 2 weeks. Never kept me updated. Always blamed the receptionist Jodie for not being in when she isn’t even a mechanic."

Integrity and Honesty

Pros:

• "Brought the misses car in for free check up as it was chucking out a diesel smell. They gave the vehicle the 11 point check over and were also able to work out that the smell was coming from leaking diesel injector."
• "Honestly a much better experience than going to Mercedes directly. The staff are super friendly and personable, make you feel comfortable and explain everything about the work they carried out."

Cons:

• "Mine Passed with a clean bill of health, brake failure in less than 5 miles causing £5000 worth of damage and Halfords think offering 50% of my costs are acceptable."
• "one of the 5 star reviews left here is actually from Halford Area Manager.. maybe true but is it unbiased?"
• "They tried charging her an extra £737 (shock absorbers and mounts). They started stripping the car down which panicked her into paying the extra."
• "Halfords cheated me by charging for a major service and not doing a proper job."
• "Car was taken in for an MOT, the car failed for pedestrian sensors and airbag. Both these lights were not on prior to the test. We took the car back to another garage that had put the bumper on a week before, they found the following issues. The pedestrian sensors had been removed and the airbag light was unplugged under the drivers seat."

Communication and Professionalism

Pros:

• "Staff were professional and didn’t try to sell me a load of extras!"
• "Excellent customer service received, in the first instance when booking an MOT well in advance."

Cons:

• "Always blamed the receptionist Jodie for not being in when she isn’t even a mechanic. Billy hasn’t got a clue what he is doing half the time."
• "No phone call to explain or advise of the delay."
• "I give them a call and a man called Bill tells me there’s a part missing which is needed to get my tracking working and that the part will be here by 5 and should be good to go by 6."
• "Would have been 5 star, other than they took a booking for bank holiday Sunday, then someone on high decided they'd close and I had a bit of a rush to reorganise for Saturday afternoon."
• "Would never go here purely because of that. Vile."