Address: 75-81 Sumner Rd, Croydon, CR0 3LN, United Kingdom
Phone: +442086810795
Rating: 4.3
based on 166 reviews.
Customer Service
Pros:
"John informed me that the tyres had just come in and if I wanted to come now he could fit them straight away."
"The manager was very friendly and the 4 tyre change carried out quickly."
"Top notch service and mot. Very helpful and insightful staff and a quick turnaround considering my old car needed some bits replacing."
"We’ve had chance to make MOT for my girlfriend's car and there was some fault and MR JOE had advised us to repair it and kindly he booked for us an appointment next available time and was absolutely on time the car has been repaired and MOT done also that was great experience and excellent time keeping I would appreciate so much MR Joe for his kindness and hard working."
"Brilliant fast service. I went to have my brakes checked and was initially told that it would be 3pm before my car was ready but it was ready much sooner. I love that they managed my expectations. lol thanks"
"Great service and all the staff were good natured and very helpful."
"John who was manning the reception and taking the keys was pleasant and it was a good experience."
Cons:
"Took the garage over 2 hours to change 3 tyres."
"I dropped car off @ 1.45pm for a 2pm booking and it was not ready until 5.15pm."
"Went for MOT, was told everything was good and passed, nothing to worry about, then when got home noticed the paperwork said they found a pin in the wheel, felt a bit dodgy as I know the wheels were fine before going in."
"Parts arrived about 12:30 which turned out to be either the wrong ones or the car distributors sent the wrong parts."
"Communication is poor, they need to be more efficient in contacting customers, its not a paying customers duty to chase the garage."
"Never go to this Halfords. These guys are crooks who will damage your property if they can’t manage to rob you through their dodgy practices."
"Every time I give them another chance they astound me with new levels of incompetence."
Staff and Mechanics
Pros:
"The mechanic assigned to work on my vehicle was John. John was knowledgeable and went above the call of duty."
"Donna & Antonio both took time to check & put my mind at ease, so grateful to them!"
"I managed to speak to the man who worked on my car and he was so joyful and happy to answer to my questions."
"He was fantastic he had patience he took the time to explain and if I wasn't sure about something he would go over it."
"I was attended by a member of their staff called ABBS, who was so very helpful, and who provided the sort of customer care with such a level of professionalism that was far superior to the sort of shabby discourteous services that one has grown to expect from Retailers in this day and age."
"Took my car in for an MOT today and was met by very friendly and helpful staff, I believe one of the gentleman's name was John, not too sure of the other man's name but both very lovely and helpful. Very pleased, thank you so much :)"
"John was very polite likewise the mechanic was helpful in giving advice and information about my car."
Cons:
"The lack of professionalism in that centre is baffle."
"This place is not what it use to be... I was very disappointed."
"The employee seemed very laid back and uninterested in the job."
"Very dishonest and cheating manager, wasted my whole day."
"the guy who called was very blunt and rude."
"Nobody has done anything to my car even though I call them 2 times over the day to check the progress."
"This is the worst garage in the history of Croydon. The people there are not professionals. They will destroy your car. They have poor customer service. Who gave them the licence should be ashamed of this Halford centre."
Pricing and Value
Pros:
"Competitive prices too."
"This was at a cost but it was very reasonable to give me a battery to do the job properly."
"The work was executed within a few hours and when I picked up my car, I returned to the pleasant surprise of paying no charge for the fix."
"Excellent customer service. Very friendly. They kept me up to date on works that needed doing and there were no hidden costs."
"I’ve been using this centre for the past few years and the service is brilliant, they always explain what they are going to do and the option of interest-free credit for repairs over £200 is excellent."
"Great value and friendly staff."
"Fantastic service from John and team as always. Also great value for money."
Cons:
"Was quoted £528 to supply and fit!"
"The MOT was tad more pricer than some places."
"Garage has a culture of failing MOTs for a low fee and finding minor things to charge loads to fix!"
"Manager explained he had sent one of the guys to pick up the pads and my car would be ready in 30 minutes... He replied £180 for front break pads!!"
"They cancelled my MOT because of their equipment failure. Made it very difficult to get a refund."
"Only problem was when I left, the tyres had dramatically different pressures from each other."
"Ordered 1 week prior 2 new front tyres for my car. Only to receive a call the morning of after waiting a week that they didn’t have my tyre. I arranged this for my only day off before travelling for Christmas."
Communication and Efficiency
Pros:
"John showed me where the tea and coffee was."
"Quick communication when car was ready in form of text message which I haven’t had previously."
"John was great. Gave me a courtesy reminder call to let me know that he was expecting me that morning for an Mot."
"The whole process of mot was easy left my car in at lunchtime went back to work and car was ready a few hours later for collection."
"I was informed regularly about the status of my car."
"Professional courteous staff. Kept updated on what work being done on car and requested permission to do additional work required to pass MOT."