UK Parachuting Reviews Summary

Customer Service

Pros:

• "Absolutely phenomenal experience. From arriving to leaving was kept informed of everything that was going on."
• "Everyone was very friendly, it was a nice and relaxed atmosphere and Justin my instructor was amazing."
• "Excellent service great staff, there instructions for safety are clear and easy to understand."
• "The staff here are awesome and you will have one of the best days of your life."
• "Friendly, professional staff."
• "The staff were amazing and made her feel at ease."
• "The staff were so polite, answered every little question I had, and did the most that they could completely put all of my worries to rest."

Cons:

• "This completely ruined our experience."
• "WARNING, BE PREPARED TO WAIT!"
• "Do not book with UK parachuting as I believe they are in such financial difficulties they will not be around for very long!"
• "Disgusting customer service! Who does Jason think he is treating paying customers the way he does!"
• "I found staff very rude."
• "Jason Thompson a director of this company has absolutely no customer service skills."
• "After waiting more than 3 hours the staff refused to provide us with any information and was rude."

Experience Quality

Pros:

• "Already planning on coming back to do it all again."
• "I would recommend it to anyone."
• "Really recommend the UK parachuting at Sibson Airfield."
• "Highly recommend this establishment to anyone wishing to skydive. Worth every penny!"
• "One thing ticked off my bucket list....but now want to learn how to skydive."
• "Loved every minute of the experience from start to finish!"
• "The whole experience from start to finish was amazing, staff put you completely at ease, lots laughter., absolutely buzzing afterwards."

Cons:

• "People just need to be aware that when you pay at the start and it's cloudy you will not get your money back if you don't get to do a jump."
• "Got there, told that our tandem skydive was cancelled."
• "All in all I wasn't impressed with their service and would not recommend them."
• "I would not recommend this place to anyone simply because their service was appalling."
• "Poorly managed unfortunately."
• "Just a lot of sitting around."
• "We were waiting for 2,5 hours, while other were jumping."

Facilities and Accessibility

Pros:

• "Added bonus is some open grass space for your friends and family to relax on a nice summer day."
• "Lots of car parking and plenty of places to view the parachuters safely."
• "This drop zone has much going for it. There is a large car park with I believe camping areas."
• "Really easy access just off the A1."
• "Good facilities at the venue including toilets, a cafe and seating areas."
• "Facilities such as cafe and toilets all fine."
• "Staff are great, very friendly, great facilities too."

Cons:

• "The parachute centre is located in a good area."
• "The place itself doesn't match to the amazing experience you have. Mobile huts as reception and cafe and training room."
• "If you're bringing children you may want to bring a toy box."

Staff and Instructors

Pros:

• "All the staff so professional and friendly especially Billy and Chris."
• "Had such an awesome time was really scared but the instructor was brilliant funny and professional, had the best experience."
• "Massive thanks to the instructor steve and camera man Ged for such an amazing experience both very encouraging and nice to be around."
• "The instructors were brilliant and they had a great sense of humour."
• "An amazing experience, instructor made me feel safe and at ease."
• "He had an amazing time, it was well organised and his tandem instructor Justin was a brilliant guy very friendly and with a good sense of humour."
• "The sky diving instructors are very friendly and professionals of there field."

Cons:

• "First time went there to jump(Licensed). Never been treated so badly in my life, specifically by the packers."
• "I would not recommend this place for AFF students."
• "the chief instructor (Chris McCann) was the opposite."
• "the chief instructor seemed more interested in getting money out of us than anything else."
• "Obviously only interested in making money at other people’s expense! Avoid at all costs!"
• "Great tandem skydiving instructors... Super friendly, easy going and a pleasure to talk to."
• "The operations manager, Paul Dorward, did a poor job in scheduling my son’s skydive experience."