Address: Craig St, Peterborough, PE1 2EJ, United Kingdom
Phone: +441733307840
Rating: 3.8
based on 108 reviews.
Appointment Scheduling
Pros:
"I rang the surgery at 8 am and had a call back within 20 minutes and an appointment arranged for 1.5 hours later."
"Used service on a weekday. Call back feature was very helpful as it meant no waiting on hold."
"I was looking to book an appointment with the doctor... I got a text the same morning to say I had a telephone consultation the next day."
"I received a call back from Rodbe G Tunkuda... his text appeared to confirm my referral to the City Hospital, followed swiftly by their confirmation of a secured appointment in early January 2023."
"Had a flu vaccine this morning it was incredibly very very easy and well organised, only 30 seconds to do it!"
"I received a letter to book an appointment with the diabetic team & was advised to book by using the automated telephone service."
Cons:
"Furthermore, they do not even try to give patients same day appointments when you call up in the morning between 8am and 10am."
"I have been a patient here for years... This is the worst GP practice I have ever had the misfortune to be based at."
"I received a call back from Rodbe G Tunkuda... The same happened a few years ago when he was in charge of my thyroid issues, which, again was very swiftly actioned."
"Very angry at the way my 82 Yr old disabled mother cannot these days get an appointment at the Werrington village surgery when she lives only around the corner."
"Awful practice. Awful people. They lie to you and don’t care for you."
"Would have left 0 stars if I could, Won't go into details but as usual wrong info given on phone."
Staff Professionalism
Pros:
"All the staff I have met so far have been friendly and helpful."
"I believe I saw a senior paramedic who was excellent and I don’t think a doctor could have been any better."
"My visits to the Werrington site have been very positive. Michelle, at the front desk is obliging, patient and kind."
"Dr V Kumar was amazing at explaining everything in full detail and discussing options with me."
"male receptionist very helpful, hca kerri more than helpful, answered questions, requested colleague to give opinion."
"The staff were helpful, polite, attentive and sympathetic with my condition."
"Dr Bebe was a real pleasure to see. It has been a very long time since I've been to see a doctor who speaks to you face to face."
"Doctors are extremely helpful and the nursing team couldn’t do enough for you."
Cons:
"But i just phoned today to ask about timings for a telephone appointment and I had the absolute rudest receptionist speak to me that I have ever encountered."
"I am at present taking legal advice due to serious breach of my GDPR (data)."
"The receptionist was very rude and wouldn't listen to what I was trying to tell her."
"Phone system is honestly the worst phone system I have ever experienced."
"The receptionist was unhelpful and the doctor was just rude and it felt like I was just wasting his time."
"Reception team are perhaps the rudest people on the face of the earth and never try and call them on their phone line."
Quality of Medical Care
Pros:
"I have always had such a good service from the doctors and nurses at Boroughby Medical Centre."
"The doctors are very thorough and I have had very quick referrals to the hospital."
"When I have had to have blood tests, the results have been communicated back to me within a day by text message."
"I have recently been off work with Sciatica & injured Tendons. The doctors and Physio staff have been amazing."
"I've recently had a series of blood tests and they were followed up by the practice really quickly with texts and phone calls."
"Back in 2012 after a routine blood test showed an anomaly, I was immediately referred to a consultant and was found to have an aggressive form of prostate cancer."
"Most recently I was treated for trigger finger by an injection into the finger within a few days my functions were back to normal."
"Dr Tariq big thanks especially for my sons referral goes above and beyond to help you with whatever your problem or concerns are very happy with this doctors surgery."
Cons:
"I had a positive result for a UTI on testing my urine sample on both occasions when attending PCH, why did this not get picked up earlier in the day when leaving my sample to be tested by a nurse or doctor?"
"I am writing about the complaint, to doctor Holidini son was in the emergency room at the hospital, he felt like he was dying. He had very low blood pressure and his heart wasn't beating properly."
"This year I’ve leant on Boroughbury quite a few times most recently for an issue with my eye. My personal experience of the practice and it’s staff has been outstanding."
"Followed the process to ring at 8am each morning to try and get seen. Each time after 50 minutes in the queue someone answers to say no appointments left ring tomorrow."
"Awful practice. Awful people. They lie to you and don’t care for you."
"I have been this GP for my health records yesterday about 2:30pm they make me 20mint wait after one rude and risist lady come down star's give me delverd proof paper 3print instead she can do my GP record paper."
"Sometime you just need to see a proper doctor not a nurse or a paramedic!!!!"
"Worst service even after a long wait they don't bother about you the people sitting on phones got no manner to talk no options just call tomorrow even you waiting long queue same response leaving it soon because I can't take it anymore."