Orton Hall Hotel and Spa Reviews Summary

Hotel Facilities

Pros:

• "The spa itself was lovely and quiet."
• "Visited the spa. Didn't get a treatment but did enjoy the pool. Very relaxing area covered in a glass roof with a hot tub, steam room and sauna."
• "Lovely quaint hotel in a village area just outside of the city centre."
• "The reception team were friendly and helpful."
• "The spa is fantastic - peaceful and clean."
• "The food in the hotel restaurant was excellent 😋 and, for somebody who likes a good amount of food, satisfyingly filling."
• "The staff was extremely friendly and our couples massage was amazing."

Cons:

• "The only downside was the changing rooms - it's small, it smelled funny and the showers didn't have enough pressure."
• "The room needs TLC paper peeling of walls. Pelmet coming off curtains. Cobwebs throughout room and bathroom looks very tired."
• "Unfortunately steam room was broken down when we got there but made use of the sauna."
• "How can a 4 star hotel not supply any bath robes..."
• "Spa was poor quality. Swimming pool lots of rust on ceiling, needs painting and cleaning everything."
• "Even the night of our wedding the staff looked at us like scum."
• "The water in the serail mud treatment room was nearly all gone and lukewarm."

Room Quality

Pros:

• "The family room in this wonderful old hall was spacious with a fine view of the church."
• "Terrific value, we got a great price for a 4-poster room."
• "Clean tidy staff extremely helpful and friendly."
• "This is a wonderful picturesque hotel and would be ideal for a wedding/event where the architecture would enhance the photos."
• "The rooms were clean and quiet and the late check out of midday was a real treat."
• "All the staff was very welcoming and respectful."
• "Had a couple of stays and hopefully more in the future. Great venue, great staff and lovely food."

Cons:

• "The rooms however, were very dated and not necessarily what I was expecting."
• "The place felt soulless and unloved."
• "Whole hotel is a bit shabby and run down - dirty skirting boards, peeling wallpaper and paint."
• "Old room was barely tolerable."
• "The corridor, complete with tacky arrangements and empty display cabinets really need a facelift."
• "Inside is grand and luxurious but... there is NO lift."
• "The swimming pool area is very run down and very rusty needs a lot of TLC."

Staff and Service

Pros:

• "Staff were so nice and helpful, everyone of them we interacted with."
• "All staff were very friendly."
• "Staff were really positive, professional and friendly."
• "Wonderful organisation for the wedding of my son Gary Drake and now Mrs Louise Drake."
• "The staff were so friendly and attentative."
• "Throughout, the staff were perfect and went above and beyond to cater for our needs, they were very friendly and helpful."
• "Every member of staff was outstanding."

Cons:

• "Complained to reception but they were useless and couldn't have cared less."
• "I waited at the carvery for ages before the chef came out who glared at me then turned his back on me to wipe the sweat from his head with a serving cloth."
• "Wouldn't eat again at the attached Inn unless had no other choice, as wasn't up to Hotels excellent standards, food wasn't good really."
• "Staff appear more interested in gossiping to each other, rather than pay attention to customers."
• "Actually heard staff complaining about working there."
• "Keen to put things right when they go wrong but not able to stop them happening in the first place."
• "One of them was leaking and the other had weird pressure."