RRG Toyota Rochdale Reviews Summary

Customer Service

Pros:

• "I was really impressed with the customer service when purchasing my latest car."
• "Ms Sam Read. He follows up my car services well and keep my confidence with Toyota's cars and services."
• "Rubica was highly professional and made the purchase of my new car a positive and joyful experience."
• "Highly recommend the care and professionalism we received from everyone!"
• "This is an impressively well-run, friendly, welcoming place."
• "I’ve had the pleasure of meeting some of the best customer service out there."
• "The staff were very welcoming and extremely professional."

Cons:

• "If you want your intelligence insulting this is the place. Wanted to buy a car here but the salesman thought it was a good sales technique to keep us waiting for lengthy periods multiple times."
• "Very dissatisfied."
• "I've got a good history with RRG, and didn't expect what happened today. I responded to the VIP event and booked an appointment, which was very professionally carried out. However, I lost my wife last year, and money is more than tight. I'm on a budget, and was made to feel guilty for not being able to afford an upgraded new car."
• "Chose this place as they had great ratings and their customer service was nice and friendly, plus courtesy car… but they didn’t fix my problem and basically gaslighted me when I told them the diagnosis."

Purchase & Sales Experience

Pros:

• "The experience of buying Toyota was wonderful. I am extremely satisfied and thankful for the staff."
• "Great service from RRG Rochdale from the warm welcome I received going into the showroom initially to driving away in my new car."
• "Super clean environment and we got a really good deal."
• "First class service from Greg at RRG, he made buying our new Toyota a pleasant stress free experience."
• "Every visit to RRG is a delightful experience."
• "Where do I start, so so pleased with my new car, there was no hard sales pitch and no pressure."
• "I just bought a Toyota Prius from RRG Rochdale, and I feel like going back their everyday to be buying different cars, so that I will continue to receive the first class treatment I was given."

Cons:

• "I walked out in tears, and am still upset about how i was made to feel."

Staff & Personnel

Pros:

• "Kyle at Toyota Rochdale. He regularly kept us up to date with very professional video communications regarding progress on expected delivery dates."
• "Steve Cheung & Mel Thank you both, Mel you make a lovely coffee, and Steve your knowledge and information are 2nd to non."
• "Vicki Jones, I was made to feel respected and valued."
• "Steve and Chris from parts are absolute pros and know their stuff, they matched my old part and I had the new part in my hand within 5 minutes of walking in through the door."
• "A truly amazing service from RRG Toyota Rochdale and in particular Greg Novak who was extremely helpful."
• "Hayden and Aisha did our handover for our recent car purchase. They are very professional and helpful but also very friendly."
• "Steven Cheung was very professional and full of life."

Cons:

• "Initally when they had the car I wanted specifically in the colour I wanted, I was told it may be taken and that they would contact me if not. I didn't get a call but thought I'd ring myself."

Facilities & Environment

Pros:

• "Super clean environment and we got a really good deal."
• "Always spotlessly clean and well cared for."
• "They also washed and vacuumed my car which i wasn't expecting and it was an amazing touch."
• "The car was serviced and cleaned as a professional standard before handover day."
• "The car was returned in a lovely clean condition."
• "The whole service was really great from start to finish, especially the hospitality and pickup of the car."
• "It is always a pleasant experience going here."

Cons:

• "The only thing I would say is that it’s difficult to read all the symbols, particularly on the steering wheel, without my reading glasses."