Farrell Heyworth - Estate Agent Chorley Reviews Summary

Customer Service

Pros:

• "Stevie was incredibly professional and kept me up to date with everything."
• "Laura went through everything and kept us both up to date throughout the process."
• "Stevie oversaw the sale, and her support, guidance and quick response to any query was so helpful."
• "Whenever I went into Farrell Heyworth, I was dealt with in a friendly and courteous manner by whoever was there."
• "Dealt with a lovely gentleman called Dean over last few days... his knowledge of how we would go about this has really put our mind as ease."
• "During the whole process of finding a tenant, we have been informed at every stage and her communication has been exemplary."
• "Amy Pass who has been our estate agent has truly gone above and beyond to make our life as easy as possible."

Cons:

• "They are all very friendly but I must admit they were not always ‘on it’ with responding to emails."
• "Both members of staff were condescending and relied on company policy to defend that decision rather than use some common sense."
• "The six monthly inspections to ensure no serious problems arose were a joke from a tenant and landlord perspective."
• "We booked a viewing for a bungalow... Agent didn't seem to know what properties they had on their books. Clueless!"
• "Their communication is shockingly poor, recently I had The Property Ombudsman uphold and agree with my complaint against them."
• "The most shocking service I have ever known."
• "The staff were very rude to me and showed a complete lack of empathy."

Professionalism

Pros:

• "Her knowledge and professionalism is outstanding."
• "Dean is professional, responsive, and committed but above all, his personable, friendly approach has been refreshing and reassuring."
• "Everyone was professional, friendly and helpful. Always returned calls, followed up queries."
• "Debbie was knowledgeable and informative without putting any pressure on me."
• "Debbie Rydeard was there on time to show us around a property. She gave us lots of information about the property and gave us ample time to look around."
• "Amy delivered exactly what was promised, and went above and beyond in terms of good communication."
• "Dean is professional at all times, he does what he agrees to do and says he will do, all in a timely fashion."

Cons:

• "As a tenant, I would suggest you avoid like the plague."
• "ATTENTION ALL LANDLORDS Do not under any circumstances sign a contract with Farrell and Heyworth manage your property, go somewhere else, anywhere else in fact."
• "The worst estate agents I have ever come across in my life never help to sort problems within the house they have and never answer the phone."
• "Their maintenance team react sluggishly to any requests from you or tenant so much so that you end up dealing with all the maintenance yourself."
• "Numerous faults that we reported were not fixed, took ages to fix, or were fixed in such a cheap way that the condition of the house was significantly worse when we left than when we moved in."
• "Not an agent I would recommend."
• "Really poor Farrell Hayworth and you will lose sales if you treat people like this."

Communication

Pros:

• "Keeping in touch with us made me feel at ease at such a stressful time."
• "They answered all our questions quickly, helped speed up our application process."
• "We were keep up to speed at every stage, nothing was too much trouble."
• "Debbie she kept chasing them and keeping me informed was very impressed."
• "The staff are all so friendly and helpful with anything we have needed."
• "They kept me informed throughout the process, looked after my interests as well as the seller."
• "Amy has helped every step of the way and explained things I haven't understood."

Cons:

• "On the day property was completed... His key concern was that due to Covid I can't be in the shop for more than 10 minutes."
• "So sad there is racist people ... This is the second time I called asking for house to rent and when the lady hear my accent it said the house wasn’t available then my friend called and they gave her all details and booked for her an appointment."
• "I initially experienced a hard time with one of the staff, who yelled at me over the phone and spoke to me in a rude manner for calling to find out an update regarding a property we wanted to view."
• "However, a number of messages were left about queries with the property, I kept getting told someone will get back to me! No one did."
• "I will gladly speak to the management team because I have received one email and one phone call in 5 months."
• "Their attitude and ability to return calls is truly poor."
• "Yet, he was walking in the shop without a mask. Covid power trip!!"