haart estate and lettings agents Walthamstow Reviews Summary

Customer Service

Pros:

• "You guys are very nice and helpful."
• "Professional from start to finish, easy to deal with, constant communication and help where needed."
• "Sahail and the team at Haart are very relaxed, effective and efficient at selling your property."
• "Thank you so much for all your effort!"
• "She is really human and understanding of your needs."
• "Leticia at Haart got back to me immediately, arranged a viewing and got me through the process with friendliness and no fuss."
• "Excellent service provided by Ibrahim I had great Mortgage advice."

Cons:

• "Our boiler brick down on Wednesdays 22.02.23, we are still waiting for someone from haart to resolve this on there this should be deemed as an emergency repair I have tried calling there office all day and still no answer or reply."
• "do not return the deposit, do not answer SMS, do not give answers to questions!"
• "Fail to respond to emails or calls and am continually chasing to get information."
• "Maintenance requests go ignored, emails go unanswered, and generally nothing gets done."
• "After contesting the blag from the swindling negotiator who told us we aren't entitled to an inventory because we didn't pay for a £140 'meet and greet' at check-in."
• "no honesty. after email and phonecalls spanning over a few months on a property I was very interested in, always got a reply saying 'we are not sure what is going on'."
• "After I moved out of the property they didn't respond to multiple phone calls and emails regarding returning my deposit for nearly a month."

Professionalism

Pros:

• "I highly recommend haart estate agents Walthamstow."
• "I’d recommend them to anyone looking to move."
• "I highly recommend them, they will not disappoint."
• "I'd like to say thank you to Katie Hunter, and everyone else from the letting department for the loyalty and the jobs well done."
• "Would recommend."
• "I'd definitely recommend him."
• "They are very prompt and communicating."

Cons:

• "I have been renting a house in London for many years, but I will never contact this agency!"
• "Will never use nor recommend Haart lettings to anyone I know."
• "Unfortunately, I would not recommend Haart having other great agencies in Walthamstow."
• "Very rude, only interested in money! no human factors!!!!!!!!!!!!!!"
• "Poor service, this agency works with dodgy landlords."
• "This is quite possibly the worst estate agent I have ever dealt with."
• "the most terrible agency! deceivers and swindlers!"

Responsiveness

Pros:

• "They have helped immensely to fit our needs, with professionalism, good communication and impeccable service."
• "His colleagues stepped in and had seamless knowledge of my property specifics, so service was consistently good."
• "Very knowledgeable and professional."
• "Would 100% recommend 👍."
• "Extremely helpful staff and great customer service."
• "The response was quick which I couldn't believe it."
• "They are super responsive, very friendly and progressed the purchase of our property very efficiently."

Cons:

• "Found a shared accommodation through Haart and signed a contract with them only later to be introduced by a complete new set of rules by the landlord which wasn't even mentioned by the agent."
• "One of the bigger problems being loose live wires hanging from the walls. After three months of phoning them at least 4 times a week, still nothing has been done."
• "Rented a flat from the Walthamstow branch. A week after moving in, we reported a number of problems... still nothing has been done."
• "Imagine our further shock at the end of the tenancy when the check-out report was conducted, and not only did the clerk fail to consider the amendment notes I submitted when we moved in."
• "Lied about when I could move in, completely unresponsive and incompetent."
• "Across the various disputes we raised about the condition of the property throughout the tenancy, we found the responses from the branch manager and senior property manager to be frequently cursory and at times borderline offensive."
• "They made it difficult at every possible turn."