Bridgfords Sales and Letting Agents Chorley Reviews Summary

Communication

Pros:

• "Her communication has been amazing throughout."
• "Always responding quickly and efficiently and I never have any issues."
• "All the staff have been really helpful and always kept me up to date by promptly replying to emails and phone calls."
• "Communication was excellent throughout and I was kept up to date on all the proceedings of the sale."
• "Her communication was accurate, timely and professional as well as being a friendly voice on the other end of the phone."
• "Emma especially kept chasing all the relevant parties and made sure there weren’t any delays that couldn’t be sorted quickly."
• "The communication with Louise and Emma was exceptional."

Cons:

• "You rarely speak to the same member of staff twice."
• "I was told they would call tomorrow with the outcome and i'm still waiting now 3 days later."
• "Rude staff and you can’t even talk to the accounts department as they don’t take calls !!"
• "Waited and waited but no phone call, I telephoned Bridgfords and they said there must have been some confusion."

Customer Service

Pros:

• "Fabulous team and helped the purchase of our new home go extremely smoothly!"
• "Katie and Lyndsy went above and beyond to make our experience of renting a house smooth and enjoyable."
• "Very friendly, helpful and efficient, and kept in touch through the whole process."
• "They went out of their way to make the tenancy process as easy as possible."
• "The agency has always been fast, reliable and friendly."
• "The service you get from Katie and Lyndsy is 1st class always friendly, happy to help and speedy with responses!"
• "Customer service is excellent, everything is done quickly and professionally."

Cons:

• "The tenant was really fed up with their service too so all in all a bad experience."
• "However 'company policy' meant that the holding deposit was withheld even though we decided not to go ahead with the property."
• "Not a very positive response to providing the service they offer."
• "I would not recommend there are much better letting agents out there."

Professionalism

Pros:

• "They did all our viewings, got us a great price for our sale and as a result of their hard work our property sold in a week."
• "They are very professional and passionate at their job."
• "All staff were great but our dealings were mainly with Emma and Louise both of whom are an asset to Bridgfords Estate Agents Chorley."
• "Very professional & helpful staff. Talked me through each stage of the buying process & were always there to resolve any queries I had."
• "Very professional service, the team is on the ball ensuring that the sale process moves as quickly as is possible."
• "They work very professional and efficient."
• "The professionalism and communication from start to finish has been exemplary."

Cons:

• "After looking into one of the properties in a little more detail found the description to be misleading as it did not state that the house was on the main road but inferred that it was in a pleasant cul de sac."
• "Let a property via Bridgfords, what a mistake. Initially they were ok but soon starting overcharging for repairs."