Address: 6, Bodiam Business Park, Robertsbridge, TN32 5UP, United Kingdom
Phone: +441580830959
Rating: 4.3
based on 141 reviews.
Customer Service
Pros:
"Brilliant service from start to finish!! We bought a Raleigh bike for our grandson. Price point was excellent and the customer service second-to-none."
"His customer service skills are excellent and will definitely use E-Bikes Direct again."
"Top marks for customer support & general 'can-do' attitude."
"Customer service has been second to none! Got a great deal on my bike in the first place, but the communication whilst waiting for the order was great, and then the aftersales care when I had an issue was exceptional."
"Quick response and very helpful and polite team."
"I want to thank the team at E Bikes and if possible I would have given a higher mark than just 5 stars. 10/10 for service and after sales assistance."
"The customer service is fantastic as was the customer service."
Cons:
"Stay clear and avoid. Use another company."
"I am putting one star as this is required. However, given a choice, I would give minus 10 for customer service!!"
"I must advise potential customers to avoid this company given the post sales customer service that I have received."
"I am extremely disappointed with the service provided by this company. I was promised multiple delivery dates for my bike, but after five broken promises, it never arrived."
"So so disappointed with the way e-bikes direct have handled my order."
"The worst customer service I had in a very long time."
"Absolutely appalling customer service and would definitely not recommend."
Delivery & Shipping
Pros:
"The bike was due to arrive between the 22nd and 23rd, it arrived on the 21st."
"I ordered the bike late on a Wednesday and it was with me on Friday."
"Ordered on Tuesday arrived Thursday."
"I live in Ireland and got delivery to my door in 3 days."
"Had the bike built and sent out within 3 days the bike arrived the following day so a very fast turn around."
"Ordered Wednesday arrived on the Friday as requested. Excellently packed, only handlebars to straighten and and pedals to screw and ready to go."
"Ordered my sons bike late Wednesday afternoon and it arrived early Friday morning."
Cons:
"There was an issue with the delivery (no fault of E-bikesdirect) & I could get no reliable tracking information from the courier."
"Now being advised by their customer service team that DHL are to blame as they have lost lots of their packages and they're trying to locate them around their warehouse, but for some reason no tracking information for delivery has been provided to me?"
"I stayed in the following day as I was so looking forward to my new bike. 4pm that same day I phoned DX the courier to see where my bike was."
"I would find it difficult to recommend e-bikes direct based off my own experience thus far. I paid £2100 for a bike 8 days ago, and because they are blaming their couriers I offered to send my own to collect it."
"When they arrived one of the wheels was buckled due to the delivery driver throwing them over the gate."
"Couriers threw the bike around and e bikes say the packing is meant to take a beating."
"I tried to contact e-bikes direct by phone, but only got an answer service."
Product Quality
Pros:
"The trike we bought is an excellent quality piece of kit."
"The bike itself is absolutely excellent. Build quality is spot on."
"The bike itself is great, a top quality bike. It's fast, light and the build quality is second to none."
"Both machines are well made with good quality cycle parts and a very well finished frame."
"This bike is well made and performs brilliantly for the money."
"I love it. I purchased a Freego Hawk, very well built, great power, great battery distance, great extras and looks great."
"The bike is beautiful - everything I wanted and the perfect choice for me. The bike arrived assembled in mint condition."
Cons:
"After 2 goes the pedals came loose, tightened it up after 2 more goes it was all loose and I was told the crank was faulty."
"One of the electric cables is cut."
"These come assembled and quality checked and yet I had to tighten many parts and on one the headlight had a missing screw and the light fell out on first use."
"Very disappointing. Purchased the bike a year ago and it has never had the amount of assist I was promised."
"I noticed a huge amount of scratches and dents all over the frame, dirty tyres and some of the parts were missing!"
"Bought a haibike from ebikes direct last summer via the cycle2work scheme. Almost straight away had repeated issues with the bike rendering it unusable."
"When I contacted E- Bikes they sent a new wheel with tube and tyre arriving the next day! Excellent service!"