Dark Sugars Ice Creams Reviews Summary

Variety and Flavor of Ice Cream

Pros:

• "Huge selection of ice cream and also vegan ice creams they have there."
• "A humongous variety of flavours to choose from."
• "Fabtastic looking yummy ice cream. Can very much recommend it."
• "This place has quickly become my favourite ice cream shop in London."
• "I LOVE this ice cream place. Great assortment of ice creams, good sizes and they always taste good."
• "Absolutely awesome chocolate gelato, as good as the best tasted on recent trip to Italy sampling gelato over several weeks."
• "Best ice cream in Greenwich!! I love their unique flavours like chocolate chilli, mango chocolate or strawberry chocolate, plus they have many dairy free options!"

Cons:

• "The first time I tried one of their ice cream, I didn’t enjoy much the flavour."
• "The green apple sorbet was sickly sweet and looked nothing like the one on display once scooped from the bottom of the tub."
• "Some of the ice cream flavors looked too fake, with glitter and multiple dyes."
• "Tasteless. 5 pound for two scoops and no quality."
• "Terrible I have grown up with Icecream in Italy my partner and I we bought two cones double scoops tasteless."

Service and Staff Attitude

Pros:

• "Very friendly and attentive staff."
• "I visited Dark Sugars last Thursday, evening after dining on Pizza. We all had amazing icecream, served by 2 wonderful women."
• "I think this is the best ice cream I've ever had! The staff was nice also."
• "The Best Chocolate Store in Greenwich, South London, London, England, UK, Europe (till we are in it...) and the World!"
• "Really lovely people running the place very welcoming."

Cons:

• "Service was bad, the waiter kept pushing us to order even though we were trying to make up our mind what to get."
• "There was a big queue, around 15 min to have an ice cream served that was horrible."
• "Unfortunately, one of the shop staff members came across as incredibly rude and unhelpful, which completely soured my visit."
• "The service was abysmal - not only was the server with beard and glasses rude but also argued with me when I asked questions about the different flavours."
• "Good quality but very poor customer service."

Price and Value

Pros:

• "I tried chocolate cherry taste and peach raspberry and both of them were equally excellent! My wholehearted recommendations!"
• "Cracking ice cream shop in centre of Greenwich near to the famous indoor Market."
• "Just happened to be in the area for a short while whilst on a day out and was enticed by the gelato display in the window, and good job I was too!"
• "Absolutely fantastic spot, I'd been meaning to go to Dark Sugars since I saw a review of their hot chocolate on YouTube back in 2018."

Cons:

• "I'm not sure if things have changed here or how it's so highly rated but I got to say this was a missive disappointment... it's actually really expensive for what you get."
• "Though the portion was a bit smaller and price a bit steep for my fancy."
• "Quality is not reflective of the high prices. (£3.95 for a single scoop that doesn’t even fill the cup.)"
• "Extremely overpriced chocolates!!! I filled up the SMALLEST bag of mixed chocolates expecting a maximum of £15 - £20 ended up paying £32.50 lol."
• "Mediocre ice-cream but expensive."

Ambiance and Shop Presentation

Pros:

• "Such a posh looking icecream shop at the heart of the Greenwich town centre."
• "This is possibly the best ice cream I have had in years. The shop has so much variety."
• "Dark Sugars is a delightful chocolatier offering a wide variety of decadent chocolate treats."
• "Welcome to the chocolate paradise!"
• "Very clean and organized place."

Cons:

• "It was a nightmare to understand the flavours, as most of them don’t have the description and you need to keep asking the flavours."
• "Nice looking shop and lots of people queueing. I was suspicious when I saw glitter on the pistachio ice cream."
• "Waffles tasted stale, they don't allow to mix flavours like most gelato places."
• "The layout of the shop is always frustrating - no queuing system whatsoever and never know where to queue!"
• "Display was full of flavours of actual ice cream but when I came inside the shop I was informed that these flavours are display only and I could choose only from 10 flavours."