Burger King Reviews Summary

Food Quality

Pros:

• "Had a great experience. After ordering the food was ready really fast and hot even though it was busy."
• "Bacon double XL - you won't regret it. Chilli cheese bites and mighty fine too."
• "It was quiet when we visited, just before lunch time rush. Food was hot and delicious."
• "The food we did have was tasty and hot."
• "The food is amazing, and done to order, the staff is very friendly, molly was very helpful and recommended the best for me."
• "Tried an app offer for the Chimichurri Angus meal and it was delicious."
• "The food it was good, we had both Angus burgers which were good."

Cons:

• "Got served charcoal shaped as a burger, black to the point black dust when touched."
• "The chicken nuggets were greasy."
• "Fries were cold, burgers bland and stodgy, Sprite was like sugary water."
• "The chips were half-soggy, half-dry."
• "For some reason the burgers are bland and tasteless (cardboard springs to mind)."
• "The food on all three occasions has been cold."
• "Cold bland food."

Service

Pros:

• "Pleasant staff and quick service, tidy and clean, excellent parking right outside."
• "Service was good staff were very friendly had onion rings they were very well done so told staff and they replaced them with fresh cooked and more than I had ordered so very pleased"
• "Kieron & his colleagues did a great job this evening. They served up our tasty whopper meals quickly & with excellent customer service skills."
• "Stopped for a Burger on way home, long day and hungry, ordered a Steakhouse meal, service was very polite and waited while I decided what to have."
• "Very clean, friendly staff. The food was very nice and good value for money. Service was quite quick and accurate."
• "Great customer service and pretty autumn trees by the drive-thru."
• "Well done to the staff at night (three people) who worked tirelessly to serve all the customers and delivery drivers, at the time."

Cons:

• "Management and supervision need to do more in leading, directing and inspiring their clearly demoralised staff."
• "Me and boyfriend just ordered food here... both our orders were wrong."
• "Poor service, waited 8 minutes to get served at drive though."
• "Terrible service, I was waiting at the tills for 10 minutes."
• "Probably the worst service I have ever received... the food wasn’t even that good and was made poorly."
• "Service was terrible I was accosted by what seemed to be the manager for the fact I didn't tell him I had a voucher whilst coming through the drive through - very aggressive manner."
• "Seemed very short staffed. Myself and three other customers had to wait far longer than you'd expect."

Cleanliness

Pros:

• "It was easy to park and free, there’s plenty of parking available around and a lot of fun things to do around also."
• "Very clean, friendly staff. The food was very nice and good value for money. Service was quite quick and accurate."
• "Excellent popped in for lunch nice and hot had the crispy chicken bacon and cheese meal chips and bottle of water.very clean nice and quiet."

Cons:

• "Atmosphere was dark and dingy, really disappointing."
• "Absolutely filthy... I am pretty sure no one had walked the shop floor in hours."
• "Both toilets out of order, disabled toilet was very unpleasant and smelt, floor and tables were unclean."
• "Restaurant very dirty, the tables were not clean, the floors were dirty."
• "Toilets had no soap and again reported this to staff but nobody seemed bothered to replenish."
• "Dirty tables. Sticky with food on them."
• "I have never seen such a dirty and badly run restaurant. Toilets are disgusting, bins outside always overflowing."

Value

Pros:

• "Great food, a little more expensive than other fast food restaurants."
• "The food was very nice and good value for money."
• "Friendly helpful staff, selling filling health food at very reasonable prices."

Cons:

• "Ended up charging us £31.14 when it should really be £25-£28 max."
• "Ripper off. Missing I burger and wrong drink."
• "Ripper off. 2 x tex n chips 1.99 plus banana smoothly."
• "They charged us 50p extra on large fries when it should be included in the price of the meal."
• "Don't waste your time... and at £8.25 xl bacon double cheese is a piss take."
• "Burger King is quite expensive for such a simple meal."
• "Absolutely the worst fast food place I have ever been in where the service was really bad and none of the orders where right."

Order Accuracy

Pros:

• "Service was quite quick and accurate."

Cons:

• "Me and boyfriend just ordered food here... both our orders were wrong."
• "Ripper off. Missing I burger and wrong drink."
• "Ordered through app. Received missing burger."
• "One of the fries was missing from one of the meals and the 12 piece onion rings were missing."
• "Didn't find this particular Burger King very good. I never got my complete order."
• "I didn't get what I had ordered."
• "Sunday 5pm, not too crowded place. Drive-through order. Grabbed food and went home to realize several missing items from the order."

Ambiance

Pros:

• "Quiet and a bit out of the way. Tables to outside very useful in summer."
• "It was quiet when we visited, just before lunch time rush. Food was hot and delicious."

Cons:

• "Atmosphere was dark and dingy, really disappointing."
• "There was no music playing. It felt a completely cold atmosphere to eat in."
• "Absolutely filthy... I am pretty sure no one had walked the shop floor in hours."