Eco Torque Reviews Summary

Category: Transmission shop

Address: Unit 1A, Portland Industrial Estate, Bedfordshire, Hitchin Rd, Arlesey SG15 6SG, United Kingdom

Phone: +441462835335

Rating: 4.8
based on 105 reviews.

Quality of Service

Pros:

  • "Fantastic company who pride themselves on offering exceptional service, professionalism and advice."
  • "They kept me updated at every stage and I was able to pick it up on Friday afternoon."
  • "Brilliant service from these guys. Very accommodating and carried out the work to a quick timeline."
  • "Superb Service! They are a great couple of guys who clearly know their stuff."
  • "The job was superb, they were professional at every step of the way and my van runs like a dream now."
  • "Excellent service from Steven and the team."
  • "They carried out a superb job, keeping me informed of the progress throughout."

Cons:

  • "Stephen telling me you have to pick up before 17:30 else He will charge me £60 for parking on his premises. Very unprofessional."
  • "I was met with a rude, disrespectful and uncooperative person."
  • "Do not even bother picking up the phone to these bunch of amateurs."
  • "Unfortunately the repairs took much longer than expected as there was a persistent problem of the clutch pedal 'sticking' down to the floor and not coming up again."
  • "Car broke down more than 5 times, (stopped counting after) for same issue which was the mechatronics."
  • "Speaking to them wouldn't send a new 1 till old unit back and tested at their workshop leaving our customer without a car for more days."
  • "What a very unprofessional company and dont recommend."

Customer Experience

Pros:

  • "All done, purring along, car was spotlessly clean, and the price was very good, no cheating or lying, just pure honesty."
  • "They have managed to not only get my car fixed very quickly, they have also explained things to me so well."
  • "Steve the main man was very nice and helpful and I will always use them."
  • "I have worked in customer services for many years, and I have never been so impressed in this team's work."
  • "Staff Dan and Steve so much helpful that is beyond any imagination!"
  • "They were extremely friendly, helpful and honest, a very refreshing experience."
  • "Really nice, helpful and genuine people, couldn't have asked for a better service."

Cons:

  • "After 1 year and 2 month time and 7000 miles on clock I’ve got the same whining issue. I’m not happy. Fast service, but not reliable."
  • "The only thing was that it took Two days to fix rather than the original one day however this was due to a part not turning up on time."
  • "Avoid, Avoid, Avoid, Avoid."
  • "Would avoid at all costs and looking here isn't the first time people have had issues with these cow boys."
  • "Car is still broken down after i forked out over £2500 for this job."
  • "Had a dsg mechatronics unit off them fitted to vehicle had a fault code didn't have before and after several tests unit is faulty."
  • "Not happy with my experience here."

Value for Money

Pros:

  • "I was given a quote in excess of £2000 net for my clutch and brake disc replacement by the car's dealership...and as for the bill...under £700."
  • "They quoted us £1080 for a new Mechatronic (based on VW's diagnosis), but stated they would carry out their own diagnosis."
  • "They give you the prices as to what it will cost and will also offer you finance with 0 percent interest."
  • "Work was done quicker than expected and no issue 2 months later."
  • "Eco Torque provided us with a very competitive quote."
  • "Our used car warranty covered part of the cost of the gearbox work."
  • "Also very reasonably priced compared to some other garages extortionate quotes that I had been given."

Cons:

  • "Quoted a fixed price to repair my 3rd gear in vauxhall gearbox and then after inspection was carried out the price over doubled!"
  • "I asked have you checked for oil leak. Said No. didn't put on ramp and it will extra for it but don't know at time of calling."
  • "I was quoted £2612.59 from a vauxhall service center, here in Peterborough, miles too much."

Professionalism

Pros:

  • "Stephen accommodated me 3 days AHEAD of the anticipated return date of the car."
  • "Steve went above and beyond to help me claim under my 'dealership' warranty."
  • "Steven suggested I come and see them that same day so they could investigate it."
  • "Very knowledgeable and friendly specialists. Would definitely recommend if your Kia/Hyundai 6 speed diesel gearbox is crunching in higher gears. 5 stars"
  • "They rebuilt my Vivaro B transmission, gave me a free courtesy car and loads of advice."
  • "Steve and his team are very professional and listen to what you have to say is wrong with your car."
  • "The staff were friendly, clearly knew the problem inside out and explained it well to me."

Cons:

  • "Only marked down as they didnt tell me about another essential repair the car needed until the after they had sorted the gearbox."
  • "Ever since my car has been smoking excessively on idle and acceleration."
  • "Some unexpected complexities meant the work ended up taking a week to complete."

Reliability

Pros:

  • "The gearbox is now silent and feels as it did when it was new."
  • "The infamous powershift is now alive again and not even kicking - smooth sailing for some time."
  • "My car is running like a dream with no noise or popping and transmission has vastly improved."
  • "My gearbox now feels tight, silent and no wobble."
  • "The gearbox has been perfect since, gear changes are smooth with no issues and they're at hand should anything arise."
  • "Got the vehicle back, drove like it was new, noise had gone, new clutch felt buttery smooth."
  • "We now have a reconditioned gearbox which works perfectly and a new clutch which feels great."

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