Address: Unit 1A, Portland Industrial Estate, Bedfordshire, Hitchin Rd, Arlesey SG15 6SG, United Kingdom
Phone: +441462835335
Rating: 4.8
based on 105 reviews.
Quality of Service
Pros:
"Fantastic company who pride themselves on offering exceptional service, professionalism and advice."
"They kept me updated at every stage and I was able to pick it up on Friday afternoon."
"Brilliant service from these guys. Very accommodating and carried out the work to a quick timeline."
"Superb Service! They are a great couple of guys who clearly know their stuff."
"The job was superb, they were professional at every step of the way and my van runs like a dream now."
"Excellent service from Steven and the team."
"They carried out a superb job, keeping me informed of the progress throughout."
Cons:
"Stephen telling me you have to pick up before 17:30 else He will charge me £60 for parking on his premises. Very unprofessional."
"I was met with a rude, disrespectful and uncooperative person."
"Do not even bother picking up the phone to these bunch of amateurs."
"Unfortunately the repairs took much longer than expected as there was a persistent problem of the clutch pedal 'sticking' down to the floor and not coming up again."
"Car broke down more than 5 times, (stopped counting after) for same issue which was the mechatronics."
"Speaking to them wouldn't send a new 1 till old unit back and tested at their workshop leaving our customer without a car for more days."
"What a very unprofessional company and dont recommend."
Customer Experience
Pros:
"All done, purring along, car was spotlessly clean, and the price was very good, no cheating or lying, just pure honesty."
"They have managed to not only get my car fixed very quickly, they have also explained things to me so well."
"Steve the main man was very nice and helpful and I will always use them."
"I have worked in customer services for many years, and I have never been so impressed in this team's work."
"Staff Dan and Steve so much helpful that is beyond any imagination!"
"They were extremely friendly, helpful and honest, a very refreshing experience."
"Really nice, helpful and genuine people, couldn't have asked for a better service."
Cons:
"After 1 year and 2 month time and 7000 miles on clock I’ve got the same whining issue. I’m not happy. Fast service, but not reliable."
"The only thing was that it took Two days to fix rather than the original one day however this was due to a part not turning up on time."
"Avoid, Avoid, Avoid, Avoid."
"Would avoid at all costs and looking here isn't the first time people have had issues with these cow boys."
"Car is still broken down after i forked out over £2500 for this job."
"Had a dsg mechatronics unit off them fitted to vehicle had a fault code didn't have before and after several tests unit is faulty."
"Not happy with my experience here."
Value for Money
Pros:
"I was given a quote in excess of £2000 net for my clutch and brake disc replacement by the car's dealership...and as for the bill...under £700."
"They quoted us £1080 for a new Mechatronic (based on VW's diagnosis), but stated they would carry out their own diagnosis."
"They give you the prices as to what it will cost and will also offer you finance with 0 percent interest."
"Work was done quicker than expected and no issue 2 months later."
"Eco Torque provided us with a very competitive quote."
"Our used car warranty covered part of the cost of the gearbox work."
"Also very reasonably priced compared to some other garages extortionate quotes that I had been given."
Cons:
"Quoted a fixed price to repair my 3rd gear in vauxhall gearbox and then after inspection was carried out the price over doubled!"
"I asked have you checked for oil leak. Said No. didn't put on ramp and it will extra for it but don't know at time of calling."
"I was quoted £2612.59 from a vauxhall service center, here in Peterborough, miles too much."
Professionalism
Pros:
"Stephen accommodated me 3 days AHEAD of the anticipated return date of the car."
"Steve went above and beyond to help me claim under my 'dealership' warranty."
"Steven suggested I come and see them that same day so they could investigate it."
"Very knowledgeable and friendly specialists. Would definitely recommend if your Kia/Hyundai 6 speed diesel gearbox is crunching in higher gears. 5 stars"
"They rebuilt my Vivaro B transmission, gave me a free courtesy car and loads of advice."
"Steve and his team are very professional and listen to what you have to say is wrong with your car."
"The staff were friendly, clearly knew the problem inside out and explained it well to me."
Cons:
"Only marked down as they didnt tell me about another essential repair the car needed until the after they had sorted the gearbox."
"Ever since my car has been smoking excessively on idle and acceleration."
"Some unexpected complexities meant the work ended up taking a week to complete."
Reliability
Pros:
"The gearbox is now silent and feels as it did when it was new."
"The infamous powershift is now alive again and not even kicking - smooth sailing for some time."
"My car is running like a dream with no noise or popping and transmission has vastly improved."
"My gearbox now feels tight, silent and no wobble."
"The gearbox has been perfect since, gear changes are smooth with no issues and they're at hand should anything arise."
"Got the vehicle back, drove like it was new, noise had gone, new clutch felt buttery smooth."
"We now have a reconditioned gearbox which works perfectly and a new clutch which feels great."