Lux Studio Reviews Summary

Booking and Scheduling

Pros:

• "Booked a wash, cut & blow dry treatment via Treatwell less than 24hrs before the appointment for £27 and it was so worth it!"
• "They got me a spot for 11am without a fuss."
• "Last week, about 8 hours before I had an appointment at the Lux Studio I called to explain that I had bad food poisoning and said I couldn't attend the appointment but that I would love to come in a weeks' time when I was next in the area so I didn't lose the money I paid for it."

Cons:

• "An hour or so later I had 4 missed calls from the salon while I was asleep - and ill - explaining that they wouldn't be able to rearrange my appointment and demanding that I call."
• "I have been trying for ages to contact this salon regarding a booking. Unfortunately, they are not answering calls and when they do they hang up and line is busy."

Customer Service

Pros:

• "Ladies were very polite, welcoming and professional."
• "The ladies were welcoming and accommodating."
• "He was very friendly and efficient."

Cons:

• "But the office manager was down right rude and did not even wait for me to explain my situation."
• "It was extremely unprofessional of the salon to do that - and to not communicate internally."

Hair Services

Pros:

• "Rita took great care of me and trimmed my hair beautifully."
• "The new colour is perfect and my hair looks healthier."
• "Rita is the best hairdresser I've ever had!"

Cons:

• "On the day I washed my hair, I was SHOCKED to see the curls reappear !!"
• "Went to his hairdresser and showed them a picture of some highlights that I wanted in my hair... Ended up looking nothing like the picture."

Beauty Treatments

Pros:

• "Popping this morning for first time to get my eyebrows shape and tint also tint my eyelashes before going on holiday and just want to say that Ele, did an excellent job."
• "Had an appointment today, was my first time here and my first time getting eyelash extensions... in love with my eyelashes."

Cons:

• "Very bad experience at this salon... They abandoned the CACI, and just did the radio frequency."
• "The lady who did my nails was rushing through them and didn't take her time."

Professionalism

Pros:

• "Rita was my hairdresser and she was superb! As someone with social anxiety I get quite nervous when getting my hair done but she made me feel really comfortable :)."

Cons:

• "High level of unprofessionalism from the staff. They are disorganised, they overbook, not to mention how rude the staff are to the clients."
• "They also expected me to pay the full price, which I refused to do."

Communication

Pros:

• "I got highlights from the hairdresser Rita. She was so kind to me and had a consultation with me about my hair."

Cons:

• "Requested 3 times via text for them to delete my number... Continued to receive marketing texts."