The Limes Dental Practice Reviews Summary

Comfort and Pain-Free Experience

Pros:

• "All the treatment was completely pain free - didn't even feel anything from the anaesthetic injections."
• "I can't believe how painless my first extraction was - before and afterwards!"
• "The procedure was painless (I didn’t even feel the injection going in to numb the tooth / gum)."
• "I have just had my filling done by him and it was an absolute breeze, no pain, no discomfort."
• "Throughout the whole procedure I felt no pain and suffered no bleeding."
• "I experienced absolutely no pain as my lower back tooth was removed."
• "Most importantly I never felt any pain at any point during the procedure."

Cons:

• "He is a good dentist that knows his stuff, but as time has passed since I ran out of the Practice, never to go near again, I wouldn't trust him. He was a bully, even actually said 'I'm not trying to bully you'. Had me in tears."

Professionalism and Friendliness

Pros:

• "Pip on reception is always welcoming and helpful."
• "The reception staff and dental nurses are really friendly and helpful."
• "Going to The Limes is like going to see good friends; it's always lovely to see Pip, Jenny and Sophie, who are all so friendly and professional."
• "The reception staff were also very professional, friendly and accommodating and I was always seen on time and not left waiting."
• "Every single member of staff is so caring and put's you at ease straight away."
• "The whole team are friendly and welcoming, and the extensive work I have had done is superb."
• "The practice has a very relaxing and welcoming atmosphere due to the caring and friendly staff working there."

Quality of Dental Care

Pros:

• "I received quick professional service as I had broken a section of tooth off."
• "Excellent treatment including the insertion of two crowns using up to date image technology - all made and put in place on the same day!"
• "They have invested in machine that will make your own permanent crown in a few hours."
• "The work has been done professionally and painlessly!"
• "The treatment I receive is always to a high standard. Explained at every stage and any questions or concerns answered to put you at ease."
• "Very high standards of treatment and service."
• "All treatments i have received have been of a very high standard."

Atmosphere and Environment

Pros:

• "Andrew and his staff always ensure a relaxed atmosphere in bright, modern surroundings."
• "The dental practice has a positive, calm and welcoming atmosphere."
• "The surgery has been recently refurbished and has a clean, modern and upmarket feel."
• "The dentist, David Stephens, immediately diagnosed the problem and gave very clear advice on the options available meaning that I could make a considered decision about how to proceed."
• "There was high-tech dental equipment everywhere which, as I saw, meant that clients could leave the same day with amazing solutions rather than lengthy problems!"
• "Very up to date equipment I have not seen before which made my crown on site."
• "The team are so friendly and helpful and you can tell they really care about the quality of the service and facilities they provide, and therefore their patients."

Handling of Dental Anxiety

Pros:

• "I'm a very anxious patient, but Dr Andrew Connolly and his staff have calmed my nerves."
• "I finally feel confident that I can get my fear under control."
• "I have had previous bad experiences many years ago at the dentist which left me very frightened but I had trust in Andrew who has a lovely calming demeanour."
• "Andrew C. was very mindful of my nervousness and took great care to ensure my experience was positive."
• "The compassion and patience shown to me was outstanding."
• "Each one of them made me feel so comfortable and relaxed and even though my nerves made me a very difficult patient, I felt like they had all the time in the world for me to make sure they did a good job."
• "Only dentist I’ve been to where they don’t judge you for being nervous."