Currys Reviews Summary

Customer Service

Pros:

• "Social distancing rules were properly adhered to- felt very safe."
• "Great to speak to the very YOUNG staff who know more about technology than anyone!"
• "I visited Currys PcWorld today in Bouremonth, I had an outstanding customer experience and the service was 10/10."
• "Excellent customer service from a guy called Owen. He reassured me with his knowledge of gaming laptops."
• "Special mention: MEGAN. She really knows her stuff and makes a real effort to help you find just what you were looking for."
• "The staff member that helped me was great, answered all my questions and I managed to purchase what I was looking for."
• "Matt the gentleman who assisted me was just amazing and most professional..sorted my new Samsung with deligence and calm."

Cons:

• "I absolutely can't stand going in either the christchurch store or poole branch. Service is abysmal in either."
• "Extremely rude as we arrived close to closing and lied to us about not having items in stock so they could 'go home on time'."
• "No helping staff no knowledge of products and when the item I bought was delivered there were missing parts."
• "Full of staff who'd rather chat to each other than help a customer!"
• "Everything I have brought from currys have broken within months of purchasing."
• "Scandal. They delivered wrong washing machine. They left middle of the kitchen and went."
• "Extremely disappointed! I was only given the option (forced) of delivery at home as there was no in store collection option."

Product Availability and Stock

Pros:

• "Had what I wanted in stock at a good price."
• "Their experience and expertise will enable me to shop at your store again with confidence."
• "Great little store packed with solutions to all your tech requirements."

Cons:

• "Went to Christchurch store to buy a pressure cooker not in stock."
• "Went in to find no selection of DAB radios a few roberts, shelves looked unkempt and nothing of any use!"
• "The one we had chosen was out of stock and not likely to be replaced."
• "Half the TV's they choose to have on display are out of stock."
• "Visited yesterday to buy a tumble dryer to be told it wasn't in stock even though online said it was."
• "Just okay. Lots of stock, but typically never what you want."
• "Well equipped shop, doesn't always have everything in house for you to buy, but that is obviously the way of the modern day electronics retailers."

Online and Delivery Service

Pros:

• "Once the machine was ready to be delivered, all was done well and smooth."
• "I was having problem purchasing some products online, I called and they told me to go to my local store."
• "I ordered a mobile phone online because I thought it would be easier, unprecedented times etc, otherwise known as 'click & collect'."

Cons:

• "Can’t believe it! My wife ordered a ps4 with game and some other stuff for Christmas. When she went to collect the products half of the order was missing!"
• "I have just had a nightmare here! Pay and collect for next day pickup. It took over a week."
• "Brought a TV on same day delivery. No one turned up."
• "I purchased a Samsung TV on 16th July and arranged delivery to my work address on 22nd July. However, no-one ever showed up with the TV."
• "DONT believe this company gets your purchase to you the next day!"
• "Ordered a PC online on 16/03/21 when ordering all indications were my order will arrive for pick up the next day.....after check was completed - it said Thursday I awaited ALL DAY to receive the email to permit me for pick up- Only to receive it 3 mins before the shop closes!!!!"
• "Computer was put in for repair 28th February, no courtesy calls, no update."