"Explained everything really well including video clips about the car and updates leading up to collection."
"Thanks to everyone involved; we have been treated so well throughout this process and are very impressed by the entire process."
"Very friendly and efficient service from Josh & Lloyd."
"Top class service from start to finish."
"Charlie's extensive knowledge and profound expertise, complemented by his amicable and attentive demeanor, played a pivotal role in turning the entire purchasing process into a seamlessly smooth and stress-free journey."
"Customer service receptionist was polite, helpful and cheerful."
"The service reception staff were both very friendly and helpful and answered all questions I asked."
Cons:
"Disappointly though, the car wash was pretty poor. Wheels and lots of bits not cleaned."
"Only on returning home did we notice a dirty mark on the leather drivers seat & greasy finger marks on the pull down fuse cover on the drivers side."
"The only thing I would say was when I went to collect the car a young lady saw me ask what I wanted and said I had come to collect a car she assumed because I was in my work clothes I was a delivery driver until I said I had bought it."
"Not taken seriously despite being ready to buy. Avoid this highly unprofessional company."
"We had also been given the wrong Service record and Drivers handbook which took nearly three weeks to sort out. I felt I was just a nuisance. After sales not their strong point."
"Have tried to speak with the Service Manager and left message for him to call 2-3 weeks ago about my unhappiness and no one has been in touch yet."
"Incredibly disappointing, kept waiting nearly an hour despite booking an appointment."
Sales Experience
Pros:
"The sales team of Dave and Charlie did not try to oversell. Gave me all options in a friendly, courteous and professional manner."
"I am quite happy to give Howards Hyundai a 5 star rating."
"I would have no hesitation in recommending Howards to anyone and particularly this dealership, who are professional and really nice people to deal with."
"Recently bought a new Hyundai and the dealer has been wonderful throughout even with me purchasing at another dealer the aftercare provided by Howard's on behalf of Hyundai has been amazing."
"Jacob has led us through all options and has done an excellent job."
"Would definitely recommend Howard’s and in particular Tom."
"Walk in have a description of what I wanted and Tom my sales assistant he didn't at any time pressure us, ask what I wanted and then looked for a subtle car. Listened to my budget and we went from there an excellent service throughout culminating in a very good deal and successful purchase."
Cons:
"Beneath the initial veneer of organisation there seems to be some chaos."
Accessibility and Comfort
Pros:
"The main selling point for me is that the seats are really tall and getting across from a wheelchair has eased the process so much, that it barely hurts at all."
"Their showroom was warm and the coffee was hot."
"When collecting the car it was lovely to have a red carpet and a cover and big red bow on the bonnet and the whole show of me 'unveiling' the car was actually really lovely and made if feel very special."
"Easy introduction and a nice area to sit in with comfortable seats and access to both tea and coffee and the toilets."
Cons:
"They're on the edge of town and there's only so much you can do to fill in time."
Professionalism
Pros:
"Very professional and friendly team here."
"A completely excellent experience for the first time taking my Hyundai i20 in for MOT and service."
"The staff are friendly and efficient. They are all extremely knowledgeable and never rush or pressurise you."
"First visit to Howards Hyundai for a 20k service for our Tuscon. Very friendly, efficient experience with excellent customer service."
"I was really impressed by the friendly and professional way the work was carried out to my complete satisfaction."
"As always, excellent customer service, kept updated throughout visit and advice given without pressure at the end of the service, thank you Josh, also a complimentary wash and clean, much appreciated."
"I had a brilliant experience at Howard's, both James and Finley were polite and very helpful."
Cons:
"After a long wait of well over 3 hours, mainly because the offside front ally wheel was damaged by the mechanic which required replacement."