West Yorkshire Cameras Reviews Summary

Customer Service

Pros:

• "Fantastic service with a quick response, thorough review and inspection, great communication and a fair price for my used SLR camera and lenses."
• "Superb customer service, always friendly, helpful, positive, reliable, fair, despite them being incredibly busy."
• "The customer service is exceptional at all times, they are responsive and friendly and really care for their customers."
• "The staff here are so helpful!"
• "The staff are really friendly and helpful."
• "Very friendly and knowledgeable staff who gave me a fair price for my analogue camera and lens."
• "These guys REALLY know how to do customer service, I am so impressed and couldn’t recommend them enough."

Cons:

• "Sorry WYCameras, but this is another customer who is not coming back."
• "Contacted these people regarding selling my cameras, they said they would email me a link to download photos of the cameras it never happened despite two phone calls to them and 3 attempts to use the selling page form very dissatisfied with the service or lack of service."
• "It initially took me a very long time to get in contact with them; took multiple emails, had to use multiple instagram accounts to DM them (still haven't responded) and 2 or 3 telephone calls (never picked up) over a week before I could get through."
• "This used to be a great shop but has unfortunately become a pretentious, disjointed circus which seems to have been taken over by the clowns themselves."
• "I found the staff in here pretentious & rude, they treated us like amateur northern blokes."
• "Throughout my experience of West Yorkshire cameras Howard has been awful at communication rarely contacting me when he said he would and Instead making me always have to contact him."
• "Definitely a feel of resentment here and complete and utter rudeness from female owner in particular."

Product Quality

Pros:

• "Bought a Tamron35-80mm F2.8 - 3.5 Macro zoom for £5 + Canon Adaptable mount for £1."
• "Equipment is always accurately described especially if it has small faults."
• "The lens was then delivered and the presentation was just wonderful."
• "Body is first class condition, no scratches let alone dents!"
• "The parcel was well wrapped arrived very promptly the camera lens and winder all were in fine condition and complete with battery’s and a UV lens filter."
• "The lens itself is a fantastic purchase and I couldn't be happier."
• "Beautiful item just as described, well packed and a bonus filter that I wasn't expecting."

Cons:

• "Bought a Canon A-1 from this place, I overpaid a lot considering what I received."
• "Unfortunately, as soon as I used the camera it was obvious that it needed a good service and was thus over-priced."
• "The next day, I noticed the front element had a scratch, which I hadn’t noticed in the shop, in between it being handed back countless times."
• "What about the Rolleiflex SL66? They just popped it back on the shelf for sale, waiting for some other mug to waste money on it."
• "When I complained I was put in my place. No offer to get the camera serviced or to refund enough of the price to allow me to get it serviced."
• "Unfortunately, of the three times I've bought from them, two of the items have been in substantially poorer condition than advertised."
• "I had used it for less than a month when it began to become faulty."

Shop Experience

Pros:

• "Looking forward to the 19th April to the store opening as I can't wait for a look around."
• "Would certainly recommend anyone to go in and have a look, it is definitely worth it!!"
• "And the new shop is just such a game changer and the location is a peach 😍"
• "A proper camera shop! A digital free zone, good stock of film, paper and chemicals on hand as well as film cameras and accessories."
• "Step back in time and experience photography as it is meant to be!!"
• "Walked into the shop and was very impressed with the look and style of the place, suited the environment and West Yorkshire Cameras themselves."
• "If you love film photography and you want to visit what is probably the most beautiful and iconic shop in the UK, do yourself a favour and visit West Yorkshire Cameras."